What are the responsibilities and job description for the Tennis Shop Attendant position at ROUND HILL COUNTRY CLUB?
Job Details
Description
Round Hill Country Club was founded in 1961, Round Hill Country Club (RHCC) is the premiere East Bay Country Club made up with over 1,500 families dedicated to and recognized for providing its Members and Guests with an exceptional experience. RHCC is a private, member-owned Club nestled in the scenic hills of Alamo, east of San Francisco. The picturesque setting, in the heart of the Diablo Valley, sits on 128 acres and features a state-of-the-art aquatics facility with an accomplished swim team alongside a beautiful 48,000 square foot clubhouse. Club events feature Member dining, large gala events, weddings, and many more unique social functions. RHCC also features a championship, 18-hole golf course, expanded practice facilities, a separate 4,000 square foot tennis clubhouse, 15 tennis courts, and fitness facilities.
OVERALL DUTIES AND RESPONSIBILITIES:
- MUST BE 21 YEARS OLD
- Welcome Members and guests, take court reservations and inform tennis players of daily activity at the Club.
- Provide friendly, professional, timely service and assistance for all Members and guests
- Manage the Shop desk, answer phones and communicate with all Tennis Staff
- Assist the Tennis bar staff as needed
- Take food orders and bartend for Members and guests when necessary; while maintaining a clean, orderly and well-stocked bar and Tennis Shop.
- Supply towels, cups and ice to Members and guests
- Ensure the accurate and timely collection of all charges and fees associated with all tennis activities, merchandise sales and tennis related Member/guest billing.
- Work with Merchandiser to maintain presentation of the Tennis Shop, assist with receiving, inventory and sales.
- Maintain Tennis communications for the Weekly Update and monthly Club publications – meeting all deadlines
- Work with Communications Manager to update all Tennis communications, including all social media outlets, email campaigns and website content.
- Work with Tennis Director on new Member Orientation
- Provide administrative support through creation of Excel, Word and Publisher Tennis related documents and maintain an organized filing system for Tennis related events.
- Work with Tennis Director on managing annual Tennis Calendar of events.
- Assist, manage and attend Tennis events when necessary.
- Develop systems to improve efficiency in the Tennis Shop.
- Support the development of new programs, services and events while promoting all RHCC
Qualifications
QUALIFICATIONS:
Must have a High School diploma and 2 years related customer service work experience, preferably in a private club or resort oriented operation. Must have strong communication skills, both verbal and written. Must have strong desktop computer skills including all MS Office products. Must have excellent time-management skills, be detail oriented and have strong follow through. Strong organizational skills and the ability to multi-task is also required. A solutions oriented approach and being able to adapt to frequent changes in a fast paced environment is also desired. Strong interpersonal skills and the ability to work with all employees and individual Members is required.
STANDARDS OF PERFORMANCE:
- Successful accomplishment of duties and responsibilities
- Achievement of specific initiatives as annually agreed upon with the Tennis Director.
- Overall attention to Member and Guest customer service needs and effectiveness in building rapport with Members and Guests as evaluated by the Tennis Director.
Salary : $18 - $20
