Customer Service Specialist

Do you thrive in a fast-paced environment and enjoy helping customers have an exceptional experience? Round Lake Marina seeking a friendly and organized Customer Service Specialist to assist with boat and item rentals, manage reservations, and provide outstanding support both in-person and online. This role is ideal for someone with excellent communication skills, a problem-solving attitude, and a passion for customer satisfaction.

As a Customer Service Specialist, you'll be the first point of contact for our customers, guiding them through the rental process and ensuring they have a smooth and enjoyable experience. If you're detail-oriented, adept at multitasking, and love working in a team-oriented setting, we'd love to hear from you!

Duties & Responsibilities

· Greet customers warmly and assist them in inquiries regarding boat and item rentals over the phone, in person and online.

· Provide detailed information about available boats, equipment, rental rates, and terms of service to help customers make informed decisions.

· Manage rental reservations, coordinating schedules, and ensuring availability for customers' preferred rental dates.

· Process rental agreements and handle rental payments efficiently and accurately.

· Educate customers on safety guidelines, operating procedures, and local regulations related to boat rentals.

· Address customer concerns, inquiries, and complaints promptly, demonstrating a customer-centric approach to problem-solving.

· Collaborate with the marina operations team to ensure boats and equipment are maintained in excellent condition for rentals.

· Maintain accurate and up-to-date records of rental transactions, customer information, and rental inventory.

· Monitor and manage rental logistics, including check-ins, check-outs, and timely returns of boats and equipment.

· Assist with general administrative tasks, including answering emails, filing, providing information to walk-in customers, and assisting with office duties as needed.

· Assist the Office Manager with tasks as required.

Qualifications:

· High school diploma or equivalent; additional education or training in customer service is a plus.

· Proven experience in customer service, preferably in a marina, hospitality, or related industry.

· Excellent communication and interpersonal skills to engage with customers in a friendly and professional manner.

· Strong organizational abilities to manage rental schedules, bookings, and customer inquiries effectively.

· Proficiency in using computer systems, rental management software, and other office tools.

· Problem-solving mindset to address customer concerns and provide appropriate solutions.

· Knowledge of boating and marine equipment is beneficial but not mandatory.

· Ability to work in a fast-paced environment and handle multiple tasks efficiently.

· Positive attitude, patience, and a genuine passion for delivering exceptional customer experiences.

Physical Demands:

· The Customer Service Specialist role involves occasional periods of standing and walking, primarily when assisting customers in-person at the marina office.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift

Ability to Commute:

• Hayward, WI 54843 (Required)

Ability to Relocate:

• Hayward, WI 54843: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20