What are the responsibilities and job description for the Food and Beverage Supervisor position at Round1 Entertainment Inc?
Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!
The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement.
Essential Duties :
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
- Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
- Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
- Monitor department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
- Schedule staff hours and assign duties.
- Investigate and resolve customer complaints regarding food quality, service, or accommodations.
- Must have full knowledge of the process for serving alcohol within the premises.
- Preserve excellent levels of internal and external customer service.
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
- Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
- Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
- Conduct alcohol and age restriction control in accordance with company policies.
- Interact with customers in a courteous and professional manner.
- Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
- Perform all shift duties as required by Store General Manager.
- Additional Duties and Responsibilities to be performed when directed by the Store General Manager.
Non-Essential Duties :
Qualifications :
Education and / or Experience :
High School Diploma or two-year related experience; or equivalent combination of education and experience.
Work Environment :
While performing the duties of this job, the employee regularly works in a bowling center / arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands :
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility / flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands / fingers to handle and feel and reach with hands and arms. Lifting and / or moving up to 100lbs with assistance is required.
Benefits :
Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.
Please submit your resume or complete application online at www.round1usa.com.
Check out our Facebook (Search : Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One).
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