General Manager

Are you into video games, bowling, and karaoke? Are you friendly and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Overview : The General Manager is responsible for the sales, profits, staffing, image, and operation of the store. They will proactively lead the store to ensure the achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale. Furthermore, the General Manager will provide customers and employees with outstanding service through friendly, quick, efficient, accurate, and safe assistance.

Essential Duties :

• Manage sales and profit projections as outlined by corporate management team.
• Meet and exceed sales goals through the efficient execution of company policies & procedures.
• Supervise & audit department managers to ensure they are in compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels, including new hires from other stores as assigned.
• Assist with investigating employee issues with assistance from Human Resources & resolving escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Assist with holding weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Prepare & submit reports to corporate : Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create managers’ monthly schedules & audit department schedules.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Prepare performance evaluations and counseling notices to direct reports.
• Know and understand all store employee job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Perform special projects and other miscellaneous duties as assigned by DM, RDO, or Executive Management Team.

Customer Relations :

Human Resources :

Auditing :

Safety, Loss Prevention, and Procedural Compliance :

Non-Essential Duties :

Qualifications :

Work Environment : While performing the duties of this job, the employee regularly works in a bowling center / arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands : While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility / flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands / fingers to handle, feel, and reach with hands and arms. Lifting and / or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

J-18808-Ljbffr