What are the responsibilities and job description for the Host-Cashier position at Route 66 Casino Hotel Campus?
JOB DESCRIPTION
Position Title: Buffet 66 Cashier-Host
Department: Buffet 66
Employment Classification: Non-Exempt
Position Summary/General Description:
A Buffet 66 Cashier-Host greets arriving guests with a smile, upbeat positive attitude, welcomes them into the establishment and completes various monetary transactions.
Expectations:
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the corporation.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
- Complete money transactions using a point of sale system (MICROS) without variance (e.g., maintain own cash drawer; accept cash, and bankcards for payment; calculate discounts; know values of complimentary meal coupons and proper ringing procedure; ensure proper identification for certain transactions; count money; return correct change; issue receipts, keep receipts; keep MICROS area neat, clean and stocked with necessary supplies; and documents discrepancies).
- Support Front of the House staff when asked or needed by stocking supplies, resetting tables and attending to all guests needs.
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Handle tensions created by crowded casino situations.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests.
- Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
- Work with co-workers and management in a casino restaurant environment, involving high volume.
- Maintain the cleanliness of the entrance to the restaurant.
- Perform additional duties and responsibilities as necessary or assigned.
Education & Experience:
- High School Diploma or GED preferred.
- Must have relevant work experience in restaurant or food service capacity.
- Basic math and cash handling skills.
- Must be nineteen (19) years of age or older.
Licensing & Certification:
- None
Computer Equipment, Software, Machinery:
- Operate Point-of-Sale system (MICROS).
- Operate multi-line telephone system.
Essential Physical Requirements:
- This job requires the ability to bend over, hear, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.
- This job requires the ability to crouch/stoop, push/pull, carry, lift, and slide/transfer 1-25 lbs. 25-50% of the time.
Essential Mental Demands:
- This job requires the ability to problem solve, organize, plan, make decisions, interpret data, write and read 51-100% of the time.
Supervisory Responsibilities:
- None
Work Environment (inside/outside):
- This job is performed indoors with exposure to loud noises and fumes (i.e., cigarette smoke) and occasional exposure to hot/cold temperatures.
Other Requirements:
Must pass a pre-employment alcohol/drug screen.
Cashier/Host/Shop Sales at Corrales Teas and Chocolates
Corrales Teas and Chocolates -
Corrales, NM
Host
Red Lobster -
Albuquerque, NM
Host
Vintage 423 -
Albuquerque, NM
