Job Description
Job Description
JOB DESCRIPTION
Position Title : Surveillance Agent
Department : S urveillance
Employment Classification : Non-Exempt
Position Summary / General Description :
A Surveillance Agent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures.
Expectations :
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the corporation.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities :
Maintain and use video / audio surveillance equipment to monitor gaming activities using multiple monitors. These functional areas include, but are not limited to : Casino table games, cashier cage, video slot machines, restaurant, coin booth, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas.Observe monetary transactions / stations. Document all transactions for procedural inconsistencies.Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.Follow standard operating procedures and departmental operating guidelines.Be knowledgeable of, or be willing to learn gaming rules, regulations / procedures for table games and video slot machines.Maintain radio contact with security personnel, casino managers and other surveillance personnel as assigned. Speak clearly, understand radio transmissions and operate assigned equipment.Work within, adhere to and contribute to an established operational chain of command.Prepare and maintain an official log of departmental activities.Document and collect evidence for casino use / or legal purposes.Make quick decisions under stressful conditions.Draft written reports and other documentation.Operate a hand controller lever effectively.Visually observe and discern screen images and make recommendations.Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).Perform basic mathematical problems quickly and accurately.Perform repetitive duties over long periods of time.At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).Perform additional duties and responsibilities as necessary or assigned.Education & Experience
High School Diploma or GED preferred.Twenty-four months of relevant work experience in one or more of the following : Surveillance, security, table games, slots or casino cage cashier with money / chip handling responsibility preferred.Previous surveillance experience preferred.Licensing & Certification :
None.Computer Equipment, Software, Machinery :
Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).Essential Physical Requirements :
Requires the ability to sit, talk and repetitively use hands 51-100% of the time.Must have eyesight correctable to 20 / 20 and have no color blindness.Requires the ability to hear 25-50% of the time.Requires the ability to balance / climb, bend over, crawl, crouch / stoop, reach overhead, stand, walk and turn / twist 1-24% of the time.Requires the ability to push / pull, carry, lift and slide / transfer 25- 50 lbs. 1-24% of the time.Essential Mental Demands :
Requires the ability to solve problems, make decisions, read and write 51-100% of the time.Requires the ability to organize and interpret data 25-50% of the time.Supervisory Responsibilities :
None.Work Environment (inside / outside) :
The job is performed indoors within a confined area.Other Requirements :
Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide / maintain a valid New Mexico drivers’ license.Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and / or maintaining a Title 31 Certification.Must attend and pass surveillance training classes and courses.Must pass a pre-employment alcohol / drug screening.
