Job Description
Job Description
JOB DESCRIPTION
Position Title : Surveillance Technician
Department : Surveillance
Employment Classification : Non-Exempt
Position Summary / General Description :
A Surveillance Technician maintains all Surveillance electrical equipment and quickly reports any equipment problems.
Expectations :
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the casino.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities :
Perform preventative maintenance scheduled for the surveillance equipment.Daily cleaning and maintenance of Surveillance equipment.Aid in Surveillance equipment movement and additions.Use, maintain and troubleshoot digital video / audio surveillance equipment to monitor gaming activities using multiple monitors.Maintain a professional work ethic at all times.Adhere to departmental confidentiality requirements.Work effectively with Surveillance staff.Work odd and unusual hours including weekends and holidays.Follow instructions given by supervisors.Maintain knowledge of surveillance methods and procedures.Be knowledgeable of or be willing to learn gaming rules, regulations / procedures for table games to include video slot machines.Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.Follow standard operating procedures and departmental operating guidelines.Make quick decisions under stressful conditions.Perform additional duties and responsibilities as necessary or assigned.Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.Perform additional duties and responsibilities as necessary or assigned.Education & Experience
High School Diploma or GED preferred.Must have relevant work experience.Licensing & Certification :
Technical Certificate in electronics or networking preferred.Computer Equipment, Software, Machinery :
Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).Lifts (e.g., boom scissor, man).Knowledge of general surveillance viewing applications and networking.Electrician tools (e.g., crimps, cutters, splicers and testing equipment).Essential Physical Requirements :
Requires the ability to crouch / stoop, drive, kneel, reach overhead, stand, walk, and repetitively use hands 51-100% of the time.Requires the ability to lift 1-25 lbs. 51-100% of the time.Requires the ability to push / pull, carry and slide / transfer 1-25 lbs. 25-50% of the time.Requires the ability to push / pull, carry, lift and slide / transfer 25-50 lbs. 25-50% of the time.Requires the ability to push / pull, carry, lift and slide / transfer 50 lbs. 1-24% of the time.Essential Mental Demands :
Requires the ability to solve problems, organize and interpret data 51-100% of the time.Requires the ability plan, make decisions, read and write 25-50% of the time.Supervisory Responsibilities :
None.Work Environment (inside / outside) :
The job is performed indoors and outdoors with exposure to hot / cold temperatures and within confined areas.Other Requirements :
Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide / maintain a valid New Mexico drivers’ license.Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and / or maintaining a Title 31 Certification.Must attend and pass surveillance training classes and courses.Must obtain and maintain lift operating license.Must pass a pre-employment drug screening.
