Job Description
Job Description
Position Title : Players Club Supervisor
Department : Sales and Marketing
Employment Classification : Non - Exempt
Position Summary / General Description :
A Players Club Supervisor assists in shaping and managing ongoing marketing programs, special events, and campaigns aimed at promoting a consistent and positive image.
Expectations :
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside the casino.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently reports to work on time prepared to perform duties of position.
Essential Duties & Responsibilities :
Issue and print players club cards to new members as well as issue player coupons to players according to policy and guidelines.Coordinate and train Player Club personnel.Manage point-redemption method. Club certificates, redemptions, and club vouchers according to policies and guidelines.Communicate and implement promotional programs at operational levels with cooperation of Marketing Director / Manager / Players Club Manager and Promotions Supervisor.Assist in the player point structure.Issue redemptions for both cash back and for casino outlets in the form of a voucher according to policies and guidelines.Oversee direct mail reissue, direct mail return, direct mail bad address / address updates.Track special events and promotions. Ensure the proper security and issuance of prizes, cash and other promotional items.Coordinate information reports and / or custom managerial reporting requests by Marketing Director / Players Club Manager / Marketing Manager / Promotions Supervisor.Review and manage point-redemption process.Budget control, review, and reporting. Maintain an accurate inventory of all merchandise, club and casino collateral to ensure items are in stock at all times.Assist with promotional events. Must have a clear understanding of their strengths and weaknesses.Maintain knowledge of current special events, promotions, other venues (e.g. gift shop, restaurants, etc.).Work closely with other departments.Encourage players to keep coming back again and again.Make PA announcements.Write reports, correspondence or other materials.Provide leadership and direction toward marketing team.Evaluate promotional events with assistance of Director of Marketing / Marketing Manager / Players Club Manager / Promotions Supervisor.Communicate and implement programs with Director of Marketing / Manager.Generate sales and incentive reports.Communicate system problems or concerns regarding program management with IT Dept.Maintain knowledge, ensure that employees adhere to departmental procedures, and assist with revisions to departmental procedures.Maintain knowledge and ensure that employees adhere to internal controls, as well as Pueblo of Laguna Gaming Control Board / Tribal Gaming Regulatory Authority rules and regulations as they relate to Sales and Marketing.Manages the activities and performance of Players Club Leads & Players Club Representatives.Deal with the difficult circumstances and unreasonable demands in a constructive and professional manner, balancing the interests of customers, vendors, employees and company.Carry out oral and written instructions.Exercise tact, courtesy, and initiative in handling routine problems.Work odd and unusual hours, including holidays and weekends.Count money and calculate figures and amounts.Seek out information to solve problems and make decisions confidently and accurately.Maintain strict confidentiality of all sensitive information (e.g. guest / player information, financial data, casino player data, policies and marketing plans).Actively participate in Supervisory Development Leadership Series (SDLS) yearly.Other job duties as assigned.Education & Experience :
High School Diploma or GED Certification required.0-1 year relevant experience & demonstrated ability to lead.Prior marketing, guest or casino experience preferred.Licensing & Certification :
NoneComputer Equipment, Software, Machinery :
Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).Proficient with basic office equipment (e.g., computer, photocopying and faxing).Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).Proficient with OASIS or AS / 400 computer networks and Super PlayMate.Calculator, cash register and other general office equipment.Essential Physical Requirements :
Requires employee to hear, stand, see, talk, walk and repetitively use hands the majority of the time.Requires employee to occasionally bend, crouch / stoop, sit, and turn / twist.Requires employee to occasionally push / pull, carry, lift, and slide / transfer 1-50 lbs.Essential Mental Demands :
Requires the ability to solve problems, organize, plan, make decisions, interpret data, reading and writing the majority of the time.Supervisory Responsibilities :
Recommend hiring, promoting, compensating and terminating employees.Training, discipline, scheduling, apportioning work among others, directing, apprising productivity, measuring performance and planning budgets.Work Environment (inside / outside) :
The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke).Other Requirements :
Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and / or maintaining a Title 31 Certification.Must pass a pre-employment alcohol / drug screening.
