Customer Service Team Lead

Job Description

Salary: $55k-$65K DOE

About Us:

Since 2006 Rove Pest Control has been a trusted leader in the pest control industry, dedicated to providing top-quality service and solutions to our customers. We are seeking an experienced Customer Service Team Lead to oversee and support our customer service representatives, ensuring a high standard of service and operational efficiency.

Job Summary:

The Customer Service Team Lead will serve as the direct report for a team of customer service representatives. This individual will be responsible for mentoring, training, and guiding the team while also handling escalations and ensuring smooth daily operations. The ideal candidate will have strong experience in Microsoft Office and Human Resources functions, with a focus on team management, performance evaluation, and process improvement.

Responsibilities:

• Supervise, train, and mentor a team of customer service representatives.
• Handle escalated customer inquiries and resolve complaints in a professional manner.
• Monitor team performance and provide feedback to improve efficiency and customer satisfaction.
• Assist with scheduling, workflow management, and process improvements.
• Ensure compliance with company policies and procedures.
• Utilize Microsoft Office tools to track performance, create reports, and manage documentation.
• Collaborate with HR to oversee employee relations, disciplinary actions, and performance evaluations.
• Support recruitment, onboarding, and training of new team members.
  
  

Qualifications:

• 2 years of experience in a customer service leadership role.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong understanding of HR processes, including hiring, performance management, and employee relations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Experience in the pest control or service industry is a plus but not required.
  
  

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
  
  

Schedule:

• Monday to Friday (8am-5pm)
  
  

Work Location: In person

How to Apply: If you are a motivated leader with a passion for customer service and team management, we want to hear from you! Apply today by submitting your resume and a cover letter outlining your qualifications and experience. Note: As part of Roves standard hiring process, successful applicants will be required to successfully complete a Criminal Background Check, previous employer verification, employment reference check, MVR Check, and Pre-Employment Drug Screening.