What are the responsibilities and job description for the TECHNOLOGY SUPPORT ANALYST I Job #967-1 position at Rowan County Government?
Do Not Apply On really. Apply on the Rowan County employment website at
www.rowancountync.gov/jobs.
Job Opportunity Announcement
TECHNOLOGY SUPPORT ANALYST I Job #967-1
Open Until Filled
Located in the heart of North Carolina’s Piedmont, Rowan County is attractively and conveniently nestled between the state’s largest city and its Capitol. Rowan County is made up of more than 20 departments and nearly 1,250 employees that are committed to providing a wealth of services to County residents and businesses.
The County is currently accepting applications for the position of Technology Support Analyst I. This position provides front-line primary support, troubleshooting, and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals; including but not limited to: (1) Provides local and remote support to users on installation, maintenance and technical issues to ensure their system(s) are functioning properly. (2) Provides immediate customer support for urgent or emergency type issues. (3) Installs operating systems by imaging and tailoring unique settings. (4) Documents and logs all work done with great detail in ticketing system for each issue. (5) Assists in creating technical documents and KBs. (6) Provides training and education to users on the use of computers and related software. (7) Escalates to level 2 analysts as needed.
Requires a considerable knowledge of the capabilities and operation of computers and system software; considerable knowledge of the techniques used in installing computer hardware and software; knowledge and understanding of basic troubleshooting techniques and principles; ability to work independently on routine non-complex tasks; ability to maintain standards and compatibility of system software; ability to analyze and provide solutions for computer hardware and software problems; ability to install and configure computer hardware, software, and peripheral equipment; skill in and ability to communicate effectively, both orally and in writing, and to maintain effective working relationships with other employees.
Minimum qualifications include a Bachelor's Degree in Computer Science, Computer Information Systems, or other relevant area; or an Associate’s Degree in Computer Science, Computer Information Systems, or related technical area and one year of experience in the information technology field including computer hardware and software installation, troubleshooting and repair, and network connectivity; or an equivalent combination of education and work experience. Degree/coursework must be from an appropriately accredited institution. A valid driver’s license is required.
Starting Salary $49,500 - $54,400 (commensurate with experience) and excellent benefits package available.
Apply online at .
Individuals with disabilities may request application accommodations by calling HR at (704) 216-8100. The County administers pre-employment drug tests and criminal background checks for all positions. Some positions may require a physical exam, credit check, and/or a driving history check depending upon the position. Rowan Rowan County is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $49,500.00 - $54,400.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $49,500 - $54,400
