What are the responsibilities and job description for the TECHNOLOGY SUPPORT TECHNICIAN I position at Rowan-Salisbury Schools?
Reports to: Executive Director of Technology
Purpose: This position will work in conjunction with the Rowan Salisbury School System’s technology department.
Qualifications:
Graduate from a two-year college or technical school with coursework in electronics and Computers and (1
- -3 years) experience; or high school diploma or equivalency and an equivalent combination of training and experience
- The following certifications are desired but not mandatory: A , Net , Security , ACMT; iOS Certified, CCNA, MCSE
- Applicants will be asked to complete a skills test as part of the interview process. The skills test is used to assess each applicant’s proficiency with Hardware / Software.
Knowledge, Skills, and Abilities:
Knowledge of:
- MDM Solutions(s) Mac OS
- -iOS Devices – Windows OS
- MS Office
- Software Applications
- LAN/WAN
- Imaging Solutions (Mac and PC)
- Network Printers
- Wireless AP’s
- Scripting
Key Duties and Responsibilities:
Configures, repairs, maintains and upgrades technology
- -related equipment, including but not limited to Apple IOS and OSX devices, Windows, imaging and mobile device management software.
- Communicates with employees and management in a timely and professional manner.
- Provides support to users by phone and email using remote support tools. Excellent problem solving, multi
- -tasking, troubleshooting skills and attention to details are required to work within the department and school environment.
- Ability to read and interpret schematics, wiring diagrams, and manuals. Uses a web-based work
- -order tracking system for routine repair and maintenance of equipment.
- Assists in researching new technology and provide input on new standards.
- Attends classes and seminars to enhance knowledge of equipment and operating systems.
Term of Employment: 12 months in accordance with the Rowan-Salisbury School Board calendar
