What are the responsibilities and job description for the IT Specialist position at Rowe Casa Organics?

Job Description

Salary : IT Specialist

About Rowe Casa :

From the beginning, Rowe Casa Organics has been on mission to provide safe, natural, and non-toxic products that you can trust.

In 2017, sisters Jill and Alicia embarked on a mission seeking greater health and wellness for their families. Frustrated by the lack of transparency and truly safe, effective options, Jill Rowe took matters into her own hands by making our very first product, Elderberry Immune Support. Today, Rowe Casa Organics produces over 300 products to help people thrive in their health, wellness, and lifestyle. From wellness necessities and household essentials to the finest of self-care, each product that we offer is crafted with the utmost quality, care, and love.

Job Overview :

Rowe Casa Organics seeking a dedicated and detail-oriented IT Specialist to join our team. In this role, you will provide technical support, maintain IT systems, and ensure the efficient operation of our technology infrastructure. This position is ideal for candidates with foundational IT experience and a desire to grow their skills in a supportive environment.

Key Responsibilities :

Technical Support

Provide first-level support to employees for hardware, software, and network-related issues.
Respond to helpdesk tickets, troubleshoot problems, and resolve technical issues promptly.
Assist with the setup, installation, and configuration of workstations, laptops, printers, and other devices.

System Maintenance

Perform routine maintenance and updates on company systems, software, and devices.

Monitor system performance and escalate issues as needed.

Manage and maintain IT inventory, including hardware and software licenses.

Network Administration

Assist in monitoring and maintaining the companys network, ensuring uptime and connectivity.

Troubleshoot basic network issues (e.g., Wi-Fi connectivity, LAN issues, VPN access).

Collaborate with senior IT staff to implement network updates or changes.

Cybersecurity Support

Assist in enforcing IT security policies and procedures.

Perform basic security checks, such as ensuring systems are updated with patches and antivirus software.

Escalate potential security risks to senior IT staff

User Training & Support

Provide basic training to employees on software, hardware, and IT best practices.

Document common technical issues and solutions for user reference.

IT Projects

Support IT team members in system upgrades, migrations, or deployments.

Assist in testing new technologies and solutions before deployment.

Qualifications :

Education and Experience

High school diploma or equivalent required; associates degree or IT certifications preferred (e.g., CompTIA A , Network , Google Workspace & Microsoft Fundamentals).

1-2 years of experience in an IT support or similar role.

Technical Skills

Basic understanding of Windows 10 / 11 OS.

Familiarity with common office software suites, such as Microsoft 365 or Google Workspace.

Knowledge of basic networking concepts (e.g., IP addresses, Wi-Fi, VPN).

Experience troubleshooting hardware, software, and peripherals.

Soft Skills

Strong problem-solving skills and attention to detail.

Excellent communication skills, with the ability to explain technical concepts to non-technical users.

Ability to manage time effectively and prioritize tasks.

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