Assistant Director of the RCC Solutions Center - Roxbury Community College

Reports to the Assistant Vice President of Enrollment and oversees the activities within the RCC Solutions Center. The RCC Solution Center provides an integrated one-stop service in the areas of admissions, billing and payments, financial aid, first semester advising, and registration, for new and all other student populations at RCC. The Assistant Director of the RCC Solutions Center works closely with the Assistant Director of Admissions to increase the number of students that matriculate into RCC. The Assistant Director of the RCC Solutions Center works with Directors and staff from all areas that impact enrollment and student success such as admissions, financial aid, registrar, student accounts, advising, and IT services. The Assistant Director is a part of the Enrollment Team and assesses, participates, and oversees the training needs for the Solutions Center Staff, compiles relevant data about enrollment and the enrollment process, and contributes to strategic enrollment initiatives and planning as a member of the Enrollment Team.

Title: Assistant Director of the RCC Solutions Center

Unit: NUP Non-Unit Professional

Department: Enrollment

Reports To: Dean of Enrollment

Date: May 2025

Essential Functions:

• Provides leadership and manages the RCC Solutions Center; supervises, schedules, evaluates, and provides performance coaching and team building for the staff and work-study students who work in the Solutions; fosters inclusive team-building environment for all personnel who work within the Solutions Center and those who participate in work in the SC from other offices.
• Designs and implements cross-functional training, resources, and processes in conjunction with all offices involved in the Enrollment/Retention process such as Admissions, Financial Aid, Student Accounts, Registrar, Advising, IT, and Business Office.
• Acts as liaison between the Solution Center and Enrollment/Retention Offices and other key campus partners.
• Ensures delivery of efficient, timely, accurate, and high-quality student services through regular assessment and training opportunities.
• Serves as an advocate for students and staff regarding enrollment-related matters at the college; establishing collaborative partnerships with internal and external stakeholders to advance and promote student-centered enrollment policies and practices for credit and non-credit students.
• Runs assigned targeted campaigns to assigned student constituents.
• Assesses and reports on effectiveness of Solution Center; conducts workflow monitoring and recommends and/or directs continuous process improvements to impact student success.
• Identifies enrollment barriers for students and collaborates with Enrollment/Retention Offices and key campus partners to reduce or eliminate barriers.
• Maximizes the use of all integrated software for office operations and service to students; collaborates with Enrollment Management Leadership to identify and implement technological service enhancements within the Solutions Center.
• Assists and advises students in the utilization of self-service options related to enrollment.
• Fields students request that are barriers to enrollment and student success.
• Provides oversight into handling complex issues or problems that arise with students.
• Maintains knowledge in FERPA in handling students matters in the Solutions Center.
• Participates in the development of campus policies particularly related to student enrollment and success.
• Serves on college committees as directed.
• Performs other duties as required to enhance student enrollment and success.

• Bachelor's degree; at least three years of relevant experience, including at least two years of experience in college admissions, multicultural student affairs, or a related field.
• Excellent interpersonal, organizational, communication, and public speaking skills.
• Established track record of high-quality customer service and experience in explaining and interpreting procedures and policies.
• Experience with team building, project management, problem-solving, and approaching work analytically.
• The ability to work collaboratively and tactfully with a diverse range of people,
• Work independently with minimal supervision over sustained periods; experience developing and managing programs; attention to detail; good judgment and discretion; and a driver's license.
• Relevant experience working with technology used in higher education settings such as student information and data management systems.

Preferred Qualifications:

• Master's degree in High Education, Psychology, Human Services, Counseling, Communication, Management or a closely related field.
• Experience managing a team providing extensive customer services as a unit.
• Fluency in a second language.
• Experience using a college enrollment CRM, specifically Slate or other types of CRM's.

Compensation: $80,000-100,000.00K

Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Medical Spending Account and Dependent Care Assistance Account
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefit for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on the Roxbury Campus
• Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus.

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: NUP Non-Unit Professional

Hours: 37.5 hours per week.

Expected Start Date: May 2025