Director of Operations - Reggie Lewis Track and Athletic Center - Roxbury Community College

Title: Director of Operations - Reggie Lewis Track and Athletic Center

Unit: NUP

Department: Reggie Lewis Track and Athletic Center

Reports to: President

Supervision Exercised: RLTAC Staff including the RLTAC Event Manager, Operations Managers, Non-Unit Professionals, Event Staff contractors, maintainers, and other appropriate personnel.

Date: April 2025

The Reggie Lewis Track & Athletic Center is seeking an experienced Director of Operations to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity.

The Director of Operations for The Reggie Lewis Track and Athletic Center (RLTAC), reports directly to the President of Roxbury Community College. The Director has overall responsibility for the facilities and management of the RLTAC in a manner that aligns with the original mission of the Center, as well as the philosophy and purposes of Roxbury Community College. This individual provides leadership, direction, and oversight for the general operations of the RLTAC, including all sports activities, programs, and administration.

The Director of Operations is responsible for the day-to-day operations of all athletic and event facilities, including setting up and tearing down for events, and managing facility issues such as maintenance, custodial services, landscaping, and property control. The role includes analyzing current operational processes and performance, recommending solutions for improvement where necessary. Hours for this position may vary based on the needs of the building and event scheduling, requiring flexibility to work evenings and weekends.

The Director of Operations provides direct supervision of all RLTAC staff, including the RLTAC Event Manager, Operations Managers, Non-Unit Professionals, Event Staff contractors, maintainers, and other appropriate personnel.

Key Responsibilities:

• Oversee the daily operations of the RLTAC, ensuring the facility is well-maintained, safe and operating efficiently.
• Lead the development, implementation, and continuous monitoring of operational policies, procedures, and protocols to enhance efficiency and effectiveness.
• Develop, implement, and diligently monitor strategic plans in alignment with the organization's mission and vision.
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Exercise oversight over the Event and Facility Operations, ensuring smooth execution of programming, rentals, and athletic events
• Plan, monitor, and analyze key operational metric to improve workflows and optimize the use of resources.
• Manage the RLTAC operating budget, purchasing, negotiations and putting efficient workflows in place to maximize a company's productivity and performance.
• Collaborate with department heads, vendors, and external partners to support operational and strategic goals.
• Recruit, hire, and train department managers and staff to ensure a high-performing and motivated team.
• Conduct performance evaluations in a timely and constructive manner, setting clear goals and expectations.
• Foster a spirit of teamwork and accountability among RLTAC staff.
• Communicate new directives, policies, and procedures effectively, ensuring staff understanding and buy-in.
• Implement strategies to grow RLTAC membership and enhance user engagement.
• Evaluate program effectiveness through data analysis and user feedback, making data-driven improvements.
• Participate in special projects and initiatives as directed by the President.
• Ensure compliance with all applicable policies, procedures, and regulations.
• Fulfill any other duties as assigned

• Bachelor's degree in business administration, Sports Management, Facility Management, or a related field (master's preferred).
• Proven experience in operations management, preferably in athletics, fitness, or community-based organizations.
• Strong leadership and team-building skills with experience managing union and non-union personnel.
• Budget management and financial oversight experience.
• Excellent communication, negotiation, and problem-solving skills.
• Entrepreneurial mindset with a strategic vision for long-term growth.
• The ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
• Adhere to the company's policies and standards and ensure that laws and regulations are being followed.

Compensation: $100,000-115,000.00

Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Medical Spending Account and Dependent Care Assistance Account
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefit for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on the Roxbury Campus
• Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus.

Location: Roxbury campus

Unit Status: NUP

Expected Start Date: April 2025