What are the responsibilities and job description for the Crew Member - Front Of House position at Roxy's Island Grill?
Join our Ohana (family) at Roxy's Island Grill - Cedar Hills. We believe in more than just good food. We believe in good vibes, great people, where exceptional customer service is key! We're seeking a Front of House Team Member to join our team in a a fast-paced Hawaiian spot serving up delicious food with a side of aloha. If you're someone who thrives in a lively environment and loves making people smile, this is the spot for you!
**Seeking OPEN AVAILABILITY**
- Earn between $5 and $11 per hour in tips on top of your base pay!
- Starting BASE pay will be $15.95 per hour.
- Tips start being earned after your 7th completed shift.
- The average total wage, with tips, is between $20 and $26 per hour.
Duties & Responsibilities:
- Greet customers with a warm, welcoming attitude and assist with their orders. Provide top notch service to ensure a positive experience.
- Accurately take orders from customers, process payments (cash/credit), and handle all transactions efficiently.
- Ensure that orders are prepared correctly, organized, and delivered promptly. Communicate effectively with the kitchen staff to ensure accuracy.
- Keep front-of-house areas tidy, including the counter, Lobby floors, Tables, Sauce Stations and seating area. Ensure all areas are clean and safe for customers.
- Be familiar with the menu, including daily specials and ingredients, to answer customer questions and provide recommendations.
- Work with kitchen and service staff to ensure smooth, efficient operations. Step in to help wherever needed during busy times.
- Address customer questions or concerns in a positive, professional manner, ensuring a great experience for all guests.
Qualifications:
- Friendly, approachable, and dedicated to providing excellent customer service.
- Prior experience in a customer-facing role, particularly in food service, is a plus.
- Strong verbal communication skills to interact clearly with customers and coworkers.
- Ability to multitask and stay organized in a fast-paced, high-volume environment.
- Enthusiastic and motivated, with a “can-do” attitude and a willingness to help where needed.
- Comfortable working in a busy setting, staying calm and focused under pressure.
- Open to working days, evenings, weekends, and holidays, as needed.
- Comfortable using a register, handling cash, and making change accurately.
- Knowledge of basic food safety procedures and cleanliness standards is a plus, but we’ll train the right person!
Salary : $5 - $11
