What are the responsibilities and job description for the County Manager - Santa Clara County Operations position at Royal Ambulance?
Are you a dynamic leader with a passion for optimizing operations, driving performance, and inspiring teams? Join Royal Ambulance as a County Manager, where you'll play a pivotal role in shaping the future of EMS operations while aligning our teams with our mission, values, and commitment to excellence.
The County Manager serves as a critical leadership position focused on enhancing organizational performance. Through strategic oversight, data-driven decision-making, and collaborative leadership, you’ll monitor and improve key performance indicators, ensure efficient resource allocation, and manage operational expenses. You'll lead a high-performing team of Operations Supervisors and EMS staff, ensuring alignment with Royal Ambulance's mission, values, and quality standards.
Responsibilities
- Mentor, coach, and guide Operations Supervisors and EMS staff to maximize their potential.
- Conduct structured appraisals, provide feedback, and oversee quarterly and annual performance reviews.
- Manage staffing levels, scheduling efficiency, and resource utilization.
- Oversee expenses related to equipment, supplies, vehicle maintenance, and staff hours.
- Ensure proper management of narcotics, including purchasing, distribution, and inventory tracking.
- Conduct and manage audits and inspections for state, CHP, DMV, and local EMS agency compliance.
- Collaborate with Risk and Safety Managers to address workplace injuries and exposures.
- Promote safety and security measures across operations, implementing immediate actions as needed.
- Address service-related issues, lead investigations, and provide actionable recommendations for improvement.
- Track and analyze key performance indicators to drive continuous improvements.
- Serve as the primary liaison between internal teams, including Human Resources, Billing, Communications, and Clinical departments.
- Communicate changes, trends, and updates effectively to all relevant stakeholders.
- Oversee facilities management, including vendor relations and budget-conscious repair work.
- Manage fleet operations, vehicle planning, and accident claims in coordination with insurance providers.
- Actively participate in companywide events, meetings, and strategic planning sessions to support Royal Ambulance’s mission and goals.
Requirements/Qualifications:
- High school diploma or equivalent (college degree preferred).
- Current certification as a Paramedic is highly preferred; Advanced certifications (ACLS, PALS, ITLS) are a plus.
- Valid state driver’s license with a clean driving record.
- Minimum of 5 years of EMS operations experience, with at least 2 years in a leadership or management role.
- Demonstrated experience in budget management, strategic planning, and resource allocation.
- Familiarity with federal, state, and local EMS regulations and compliance standards.
- Strong leadership and team-building abilities with the ability to inspire and motivate.
- Exceptional communication, organizational, and time management skills.
- Proven ability to analyze complex data and implement operational improvements.
- Proficient in Microsoft Word, Excel, Outlook, and data visualization tools like Tableau.
- Ability to manage high-pressure situations with sound decision-making.
- Attention to detail while maintaining focus on the bigger picture.
- A track record of improving operational efficiency and staff performance.
Physical and Work Requirements:
- Ability to respond to emergencies and work irregular hours as needed.
- Capability to lift and maneuver equipment or patients during field operations.
- Willingness to travel within the region as required.
Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 900 team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 65,000 patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
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The intent of this job posting is to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
