Special Events Operations Manager

Position Overview

Royal Ambulance is on the hunt for an extraordinary, mission-driven leader ready to make an impact in high-octane, dynamic environments. If you thrive in fast-paced settings and love the thrill of managing high-stakes events, we want you at the helm of our special events operations. From orchestrating large-scale festivals and live entertainment to spearheading disaster response efforts and other unique projects, this role offers an unparalleled opportunity to combine your expertise in EMS operations—as an EMT, Paramedic, or RN—with your flair for project management and team leadership.

Imagine splitting your time between the electrifying atmosphere of Burning Man operations (50%) and the strategic challenge of managing diverse special events and disaster response projects (50%). Every day at Royal Ambulance is a new adventure where your leadership and innovation not only save lives but also transform experiences. Join us and lead the charge in creating a safer, more exciting world—one event at a time.

Key Responsibilities

- Lead and oversee Royal’s Special Events Division, ensuring smooth operations and high-quality service.

- Manage multiple complex projects with competing priorities, requiring attention to detail and adaptability.

- Provide incident management leadership in a variety of settings, ensuring seamless execution of emergency response and event logistics.

- Oversee staffing, recruitment, and personnel management for special events.

- Build and maintain relationships with private and governmental stakeholders to coordinate event planning and execution.

- Apply Royal’s values to personnel management, decision-making, and conflict resolution.

- Oversee supply logistics for special events.

- Deliver patient care at the appropriate licensure level in compliance with protocols.

- Maintain strict confidentiality and ensure compliance with HIPAA regulations when handling protected health information (PHI).

- Represent Royal Ambulance’s mission and values by actively participating in company-wide meetings and initiatives.

- Commit to an approximately four-week deployment in the Black Rock Desert, operating in a resource-limited and austere environment.

- Perform other duties as assigned.

Minimum Qualifications

- 10 years in EMS and 5 years of experience in a similar role

- Proven team leadership experience in high-pressure environments.

- Strong project management skills with the ability to coordinate multiple priorities.

- Current EMT, Paramedic, or RN certification/licensure.

- Up-to-date TB tests and immunizations.

- Completion of FEMA Incident Command System (ICS) courses: IS-700, IS-800, ICS-100, ICS-200.

- ICS-300 and ICS-400 are strongly preferred.

Preferred Qualifications

- Experience in special events, live entertainment, and festival operations.

- Leadership experience within the Incident Command System (ICS).

- Proven ability to operate effectively in remote, austere environments with logistical challenges.

Physical Requirements

The employee is required to sit; climb or balance; step, stoop, kneel, or crouch. The employee must frequently lift and/or carry up to 125 pounds and occasionally lift and/or carry up to 200 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Occupational Safety Risk for Infection Control

Risk to exposure from blood-borne pathogens – 3 High Risk.

Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800 team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000 patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.

At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. 

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The intent of this job posting is to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Salary : $110,000 - $150,000