Business Development Center Representative

Royal Automotive Groups Business Development Center or "BDC" liaises between the company's service & sales departments and our customers to ensure complete customer satisfaction. Often the BDC is the first and last impression with a lot of customer interaction. We have various opportunities through two teams to cover tasks within the dealership for sales, service, and beyond. A successful Business Development Center team member loves talking to people with the friendliness, professionalism, and empathy that customers look for today. If you enjoy helping people working in a team environment and growing your knowledge base and income, the BDC is a great place to start with Royal.

Applicants must have a warm and friendly personality and have prior phone experience. Past sales/call center experience is a plus.

• Bilingual (Spanish English) is a considerable plus*
  
  

Responsibilities

• Depending on a team assignment, assist customers with appointment scheduling for sales and service.
• Have a warm, friendly, and confident demeanor while maintaining exceptional customer service & professionalism.
• Strong computer skills while communicating comfortably via various platforms and mediums.
• Communicates effectively with database customers and prospects according to their preferred method of communication, whether by phone, email, or in person.
• Assists customers with scheduling appointments.
• Checks email frequently and responds to inquiries immediately.
• Execute inbound and outbound prospect calls - sales, service if appropriate to store, and answers internet leads and campaigns. Deliver messages intended for other departments promptly.
• Keep an organized workspace and awareness of the resources and tools provided.
• Responsible for maintaining contact with customer requests and working positively with the sales and service team members and Managers.
• Navigate through multiple computer programs effectively.
• Make CSI follow-up calls, if applicable, and contact all no-shows to reschedule missed appointments.
• Maintain BDC standards regarding dials, show rates, and word tracks.
• Maintain great attendance and attention to detail and follow-up.
• Participate in ongoing training via listening to call recordings, attending training, and participating in role-play opportunities to expand skill sets.
• Responsible for keeping an accurate count of appts and sold.
• Responsible for acting positively and professionally in a team environment.
• Perform all other duties as assigned by the manager.
  
  

Qualifications

• Strong phone, computer, and internet skills
• Experience using Microsoft Office Suite
• Strong organizational and time management skills
• Neat, clean, and professional appearance
• Must be able to empathize with clients
• Must have strong communication, presentation, and writing skills
• Must have a dependable work-ethic
• Helpful attitude and friendly demeanor
• High school diploma or GED
  
  

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Compensation

Hourly Commission

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time
  
  

Royal Automotive Groups Business Development Center or "BDC" liaises between the company's service & sales departments and our customers to ensure complete customer satisfaction. Often the BDC is the first and last impression with a lot of customer interaction. We have various opportunities through two teams to cover tasks within the dealership for sales, service, and beyond. A successful Business Development Center team member loves talking to people with the friendliness, professionalism, and empathy that customers look for today. If you enjoy helping people working in a team environment and growing your knowledge base and income, the BDC is a great place to start with Royal.

Applicants must have a warm and friendly personality and have prior phone experience. Past sales/call center experience is a plus.

• Bilingual (Spanish English) is a considerable plus*
  
  

Company Description

Royal Automotive Group believes in customer care that says, \"You're Family.\" This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time
  
  

","url":"/job/660492/business-development-center-representative","joblink_url":"https://royal-speedway-inc.primepay-recruit.com/job/660492/business-development-center-representative","posted_at":"2023-08-14T13:23:52-07:00","location":"Tucson, AZ","location_info":{"country":"US","address":"","city":"Tucson","state":"AZ","zipcode":""},"job_code":"","category":"All Departments","enable_application_address_completion?":true,"allow_job_board_applications":false,"collect_linkedin_profile?":false,"is_address_enabled?":true,"is_address_required?":false,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":true,"referral_options":["Indeed","Craigslist","Monster.com","Jobdango","TalentZoo","CareerBuilder","Employee Referral","Recruiter","Employment Department","Career Fair"],"disclosure_agreement":null,"captcha_enabled?":false,"remote":false,"max_salary":{},"min_salary":{},"pay_frequency":"hourly","show_remote_in_location":true,"external_apply_url":null,"hidden?":false,"questions":[{"table":{"id":7049572,"option_type":"subheadq","question":"HARD SKILLS","required?":false,"flags":null,"options":[]}},{"table":{"id":7049573,"option_type":"yes-no","question":"Are you at least 18 years old? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049574,"option_type":"yes-no","question":"Are you authorized to work in the United States? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049575,"option_type":"yes-no","question":"Do you have fluent English-speaking and writing skills? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049576,"option_type":"yes-no","question":"Do you have a current/ unrestricted driver's license and a clean driving record? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049577,"option_type":"yes-no","question":"Can you satisfactorily perform the essential job duties required of the position for which you are applying? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049578,"option_type":"yes-no","question":"Do you have communication skills that allow you to problem solve and work effectively with others? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049579,"option_type":"yes-no","question":"Do you have at least two years of relevant experience? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049580,"option_type":"subheadq","question":"SOFT SKILLS","required?":false,"flags":null,"options":[]}},{"table":{"id":7049581,"option_type":"yes-no","question":"Can you interact with people on an up-beat and friendly basis, regardless of circumstances","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049582,"option_type":"yes-no","question":"Do you consider yourself trustworthy, ethical, and professional above reproach? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049583,"option_type":"yes-no","question":"Are you willing to participate in a pre-employment and periodic drug screening? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049584,"option_type":"yes-no","question":"Are you willing to undergo a formal background check? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049585,"option_type":"yes-no","question":"Have you ever been convicted of, pled guilty to, or pled no contest to a crime, excluding misdemeanors and traffic violations? (A conviction will not necessarily bar you from employment.) ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049586,"option_type":"yes-no","question":"Are you or have you ever been registered as a sex offender with any federal, state, or local government agency, including any listing on a public website? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":7049587,"option_type":"subheadq","question":"VIRTUAL INTERVIEW","required?":false,"flags":null,"options":[]}},{"table":{"id":7049588,"option_type":"essay","question":"Why do you believe that you are the best fit for this position?","required?":true,"flags":null,"options":[]}},{"table":{"id":7049589,"option_type":"essay","question":"What is the highest level of education you have achieved? What relevant experience do you have? ","required?":true,"flags":null,"options":[]}},{"table":{"id":7049590,"option_type":"essay","question":"Give an example of a time in your life when you felt or were told you couldn't do something, but you eventually overcame it. What was it, and how did you overcome it? ","required?":true,"flags":null,"options":[]}},{"table":{"id":7049591,"option_type":"essay","question":"Describe the most significant impact you made in your last job and how you accomplished it","required?":true,"flags":null,"options":[]}},{"table":{"id":7049592,"option_type":"essay","question":"We know that people in our company can make mistakes, and they cost us money. In your professional career, what types of mistakes have you made? ","required?":true,"flags":null,"options":[]}},{"table":{"id":7049593,"option_type":"essay","question":"Feel free to tell us anything you wish that may highlight your skills, talents, and/or outside interests.","required?":true,"flags":null,"options":[]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at PrimePay Recruit"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}" class="apply-button-group">