What are the responsibilities and job description for the CLIENT CARE MANAGER position at Royal Basket Trucks, Inc.?
Job Type
Full-time
Description
2024 Best of the East Bay - Best Home Health Services, Diablo Magazine
2020 Employer of Choice recipient, 2020 Certified Great Place to Work
Come join the Hillendale Home Care team! We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we're looking for a dynamic Client Care Manager to join the team.
Our Client Care Managers work with existing senior care clients and their families to review and renew care contracts, adjust care plans with new services and products as caregiving support changes, and develop new business leads and opportunities through senior care referral networks and conducting new client assessments.
What You'll Be Doing :
- Generate regular streams of revenue and new business by providing exemplary customer service by building partnerships with clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness.
- Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments.
- Communicate with family members and our internal Staffing Management team to refine and improve client's lives by ensuring a high client satisfaction from assigned home care aides.
- Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
- Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and / or their families to sign them on for services.
- Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
- Represent Hillendale at community events, upholding company values and high standards of care.
What Hillendale Provides :
Requirements
Experience, Skills, and Education :
