Level 1 Help Desk / Connectivity Technician

Job Overview
We are seeking a skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to end-users, ensuring that all issues are resolved efficiently and effectively. This role requires a strong understanding of computer systems, networks, and operating systems to assist users with various technical challenges.

Duties

• Respond to help desk requests via phone, email, or in-person, providing timely assistance and troubleshooting for hardware and software issues.
• Diagnose and resolve technical problems related to desktop support, including Windows and Mac operating systems.
• Assist users with network connectivity issues, including TCP/IP configuration and computer networking principles.
• Maintain accurate records of user interactions and support requests in the ticketing system.
• Install, configure, and upgrade computer hardware and software as needed.
• Provide training and guidance to users on best practices for utilizing technology effectively.
• Collaborate with other IT team members to escalate complex issues when necessary.
• Ensure all equipment is managed properly and maintained according to company standards.

Qualifications

• Proven experience in a help desk or desktop support role is preferred.
• Strong understanding of Windows operating systems & networks; familiarity with Windows Server is a plus.
• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
• Familiarity with computer networking concepts, including TCP/IP protocols.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Experience with computer management tools and techniques is an advantage.
• Valid Drivers License, Safe Driving Record, & Able to pass a background check.
• Manage and build on Customer Relationships

If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Help Desk / Connectivity Analyst.

Job Type: Full-time

Pay: $41,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Spokane, WA 99207 (Required)

Ability to Relocate:

• Spokane, WA 99207: Relocate before starting work (Required)

Work Location: In person

Salary : $41,000 - $55,000