Service Desk Specialist I

Essential Duties and Responsibilities

• Serve as first point of contact for coworkers seeking technical assistance over the phone, with a ticket, or in-person.
• Support company with all forms of technology by working with end users to assess and correct technological issues.
• Maintain a regular and reliable schedule as set by the supervisor according to handbook guidelines.
• Install, support, and maintain computers, wiring, and equipment used by Royal.
• Provide exceptional customer service while working with others.
• Abide by all safety, security, quality, personnel, and other policies as applicable.
• Plan, build, document, implement, support, troubleshoot, and maintain solutions relating to the use of technology across departments and the company, as designated by supervisor.
• Manage access privileges for Royal systems and services.
• Mentor others to improve customer service.
• Empower peers and coworkers to use technology efficiently and effectively.
• Install and maintain software programs in support of systems and business processes.
• Monitor and troubleshoot backup systems, security systems, servers, workstations, and network systems.
• Work with solutions providers and vendors to support customers.

Marginal Work Requirements

• Specification testing per customer and certification requirements.
• Complete all necessary paperwork.
• Perform other duties assigned for the good of the department and company.
• Clean within the department.

Compensation

• Estimated compensation for this role is $23-$28 per hour, depending on experience and qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)