What are the responsibilities and job description for the Service Desk Specialist I position at Royal?
Essential Duties and Responsibilities
- Serve as first point of contact for coworkers seeking technical assistance over the phone, with a ticket, or in-person.
- Support company with all forms of technology by working with end users to assess and correct technological issues.
- Maintain a regular and reliable schedule as set by the supervisor according to handbook guidelines.
- Install, support, and maintain computers, wiring, and equipment used by Royal.
- Provide exceptional customer service while working with others.
- Abide by all safety, security, quality, personnel, and other policies as applicable.
- Plan, build, document, implement, support, troubleshoot, and maintain solutions relating to the use of technology across departments and the company, as designated by supervisor.
- Manage access privileges for Royal systems and services.
- Mentor others to improve customer service.
- Empower peers and coworkers to use technology efficiently and effectively.
- Install and maintain software programs in support of systems and business processes.
- Monitor and troubleshoot backup systems, security systems, servers, workstations, and network systems.
- Work with solutions providers and vendors to support customers.
Marginal Work Requirements
- Specification testing per customer and certification requirements.
- Complete all necessary paperwork.
- Perform other duties assigned for the good of the department and company.
- Clean within the department.
Compensation
- Estimated compensation for this role is $23-$28 per hour, depending on experience and qualifications.
Salary : $23 - $28
