What are the responsibilities and job description for the IT Field Service Technician- Retail position at Royal Farms?
The primary role of the Store Technology Field Service Technician is responsibility for the overall maintenance and operation of retail store level technologies such as point-of-sale systems, personal computers, computer peripherals, and data networks.
Responsibilities:
• Install, diagnose, repair, maintain and upgrade all store technologies such as point of sales systems, desktop PCs, network equipment and peripherals such as bar code scanners and printers.
• Identifies, researches and resolves technical problems in conjunction with other Royal Farms’ Information Technology personnel.
• Complies with and helps to enforce standard policies and procedures with respect to Royal Farms Information Systems requirements and PCI DSS standards.
• Works with hardware/software vendors to ensure equipment and software are running to optimal standards.
• Works with store leaders and Royal Farms maintenance department in resolving facility related issues that impacts store technologies.
• Performs other duties as assigned. Required to be on call for emergencies.
Minimum Qualifications:
• At least 2 years of experience in a multi-site, retail environment.
• Ability to work with minimal supervision.
• Experience with back office retail systems.
• CompTIA A Certification.
• The ability to problem solve quickly and professionally.
• Must have reliable transportation and willing to be on the road.
Preferred Qualifications:
• At least 2 years of experience in a multi-site, convenience/petroleum store environment.
• Associates Degree.
• At least 2 years of experience with Radiant Systems point of sale and/or customer self service equipment.
