Front of House Manager

Front of House Manager Job Description

Reports To: Food and Beverage Director                  

FLSA Status: Fulltime Salary, Exempt

Prepared By: HR Director                  

Prepared Date: 2/27/25         

Compensation: $60,000 - $65,000 annual    

About us: The Royal Gorge Route Railroad is one of America’s premier tourist destinations and Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.

In addition to the Royal Gorge Route Railroad, our guest offerings include the Happy Endings Caboose Café, The Royal Gorge Mansion, and several long- and short-term stay properties in the Royal Gorge Region and across the United States.

We value our staff, and we like to have fun. In addition to becoming an integral part of our team, full-time staff members enjoy excellent perks, including 100% covered premiums for employee and immediate family members for health, dental and vision insurance, paid time off, up to an 8% 401k match, opportunity for employee and family scholarships, retail discounts, free tickets, and opportunities for growth. If you’re an energetic team player who wants to love where you work while making a great living, please apply!

Summary: We are seeking a highly skilled and experienced Front of House Manager to lead our onboard hospitality team, ensuring exceptional guest service and seamless operations. This is a hands-on leadership role focused on staff training, guest satisfaction, and operational excellence.  The role of a front of house manager is to supervise and co-ordinate the entire front of house team. They will ensure the guest receives a warm welcome and that service runs smoothly. They may also be involved in recruiting their team and carrying out administrative tasks as well.

Essential Functions

• They will maximize efficiency of all service staff through effective scheduling, communication and training thus ensuring to exceed guests’ expectations 

• Guest Experience Leadership: Ensure that every guest aboard the train receives outstanding service, hospitality, and attention to detail.

• Staff Training & Development: Train, mentor, and oversee the front-of-house staff (servers, bartenders, hosts) to meet the highest standards of service and guest satisfaction.

• Service Excellence: Implement and maintain best-in-class hospitality standards, ensuring consistency in service across all onboard experiences.

• Operational Oversight: Manage the daily service operations, including dining service, bar operations, and special event execution.

• Quality Control: Monitor service quality, cleanliness, and efficiency, making real-time adjustments to enhance guest experience.

• Team Leadership: Provide ongoing feedback, coaching, and support to the front-of-house team, fostering a positive and high-performing work environment.

• Problem-Solving: Handle guest inquiries, complaints, and special requests with professionalism and efficiency.

• Collaboration: Work closely with kitchen staff, train operations, and management to ensure smooth service flow and a seamless guest experience.

·         Other duties as assigned by management

Education/Minimum Requirements

• Minimum 5 years of experience in hospitality, restaurant, or tourism industry with a focus on front-of-house management.

• Proven ability to train, mentor, and develop a high-performing hospitality team.

• Strong leadership skills with a hands-on, service-driven approach.

• Excellent communication and problem-solving abilities.

• Ability to work in a fast-paced, dynamic environment, handling multiple tasks at once.

• Passion for delivering exceptional guest experiences with a proactive and professional demeanor.

• Availability to work weekends, holidays, and peak tourism seasons as needed.

Knowledge/Skills/Abilities

·         Proven ability to train, mentor, and develop a high-performing hospitality team.

• Strong leadership skills with a hands-on, service-driven approach.

• Excellent communication and problem-solving abilities.

• Ability to work in a fast-paced, dynamic environment, handling multiple tasks at once.

• Passion for delivering exceptional guest experiences with a proactive and professional demeanor.

• Availability to work weekends, holidays, and peak tourism seasons as needed.

 Working Conditions/Essential Job Functions

·         90% of the job will be done on board a moving train

·         Must be able to walk, climb, carry, push, pull and perform a variety of other physical tasks

·         Exposure to a variety of environmental conditions

·         Will be working directly with guests and team members daily

Salary : $60,000 - $65,000