What are the responsibilities and job description for the Administrative Assistant position at Royal Key Supply?
About the Role: We are seeking an organized and customer-focused Administrative Assistant to join our team. This role is essential to our daily operations, providing front-line support for walk-in customers and managing in-store processes. Key responsibilities include:
- Customer Service: Greet and assist walk-in customers with warmth and professionalism, providing a welcoming atmosphere and excellent service.
- Order Handling: Manage in-store order pickups, ensuring customers receive their items promptly and accurately.
- Returns Management: Process customer returns with attention to detail, assisting in-store customers and handling returned products according to company policies.
- Communication: Answer phone calls, respond to email inquiries, and handle customer issues in a professional and timely manner.
- Data Entry & Documentation: Maintain accurate records for returns, order pickups, and other customer interactions to support efficient operations.
About You: The ideal candidate will have the following qualifications, skills, and experience:
- High School Diploma/GED (required)
- 1 years of experience in a customer service, admin, or receptionist role (strongly preferred)
- Bilingual (English/Spanish), with the ability to communicate effectively with diverse customers.
- Ecommerce Experience
- Strong interpersonal and communication skills, with a friendly and positive demeanor
- Attention to detail and organizational abilities for managing in-store and returned items
- Problem-solving abilities and a proactive approach to supporting customers and colleagues
- Reliable transportation to/from work
About Royal Key Supply: Royal Key Supply is a rapidly growing eCommerce supplier specializing in automotive key solutions. Established in August 2022, we serve a diverse clientele nationwide with reliable, high-quality products and exceptional customer service. Our commitment to building trusted relationships with customers has been a driving force behind our growth.
What It’s Like to Work Here: Our team is positive, collaborative, and dedicated to creating an outstanding customer experience. We foster a cheerful and flexible work environment with plenty of opportunities for growth. If you are customer-focused, organized, and eager to join a fast-growing team, we’d love to hear from you!
Job Type: Full-time
Pay: $14.50 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $15 - $17
