What are the responsibilities and job description for the Front Desk Manager position at Royal Plaza Inc?

2nd Shift required 3pm - 11pm / Weekends a MUST

Job Responsibilities:

Managing the budgets and records as per the contracts
Checking up on office supplies and restocking them whenever required
Performing the duties of front desk objectives and following the procedure as per the instruction from the higher authorities
Training the new staff and also recruiting them
You should also manage the shift schedule for the staff
The manager should also provide a good customer experience by answering the doubts and queries of customers with a satisfactory answer
Ensuring hygiene and also cleanliness around the front desk area
You will also have to supervise the staff to organize different duties.
Managing all the bookings, taking calls, and also replying to emails to provide good customer experience.
Creating reports on the performance and also the feedback to the general manager
You should also keep the records updated with all the current information
You should also analyze the performance and provide reviews on the same for improvements.

Qualifications:

You need to have a high school diploma or GED to be eligible for this job.
The manager should also have a Bachelor’s degree in Hospitality or any related field with the same course.
You should have at least 2 years of experience working as a Front Desk Manager for a reputed organization.
Knowledge of the industry and also the practices followed by the hospitality industry
You also need to have good organization and management skills to never miss out on any task that harms customer experience.
You should also have good verbal and writing skills
Strong report writing skills
You should also be a good leader with training abilities.

Benefits:

We offer our eligible Associates a number of benefits to enhance their health and well-being:

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