Area Events Service Manager

Job Description Summary

Reporting to the Area Director of Catering & Conference Services, the Area Catering Events Manager is responsible to service all assigned catering / social events at all three Royal Sonesta hotels in Chicago. Maintaining existing relationships and executing tactical plans to maximize the profitability of the three hotels. Liaises between the client and hotel operations team to coordinate successful events. Oversees functions while on property. Assists sales managers in obtaining repeat business through excellent execution of each event.

Sonesta leaders are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives. The idea candidate has a passion for building and motivating teams that achieve results.

Job Description

Pre-Event Planning

• Transitions booking from Sales Manager seamlessly; including one on one meeting with Manager to familiarize with the program and client
• When necessary, participates in site inspections to assist in selling the Sonesta solution
• Ensures Delphi inventory is updated and accurate at time of file turnover based on contract.
• Confirm important details with client upon receipt of signed contract, reconfirming cutoff date, room block, deposits, and other miscellaneous details; sets traces in Delphi accordingly
• Review all clauses in contracts, addressing any potential inventory, payment, etc. issues at time of recognition.
• Monitors Room Blocks; provides pick-up updates on a regular basis
• Design and maintain event diagrams tailored to the unique requirements of each event
• Up-selling of program including amenities, suites, special requests, F&B, etc.
• Prepare and distribute group resumes
• Attend all resume meetings to review all group details to hotel departments
• Prepare all BEOs and Banquet Checks; receiving client sign off and distribute at least 10 days prior to event
• Responsible for timely receipt and processing of all rooming lists prior to cut off date
• Oversees all pre-arrival information, check in arrangements, billing procedures, changes and any discrepancies directly with client and departments.
• Clear communication with Culinary and Banquet Department on program / setup / dietary requirements
• Processes all necessary paperwork to ensure any revenue losses (attrition/cancellations) are documented and confirmed with client and accounting

On-Site Execution

• Expected to be on-site for all client functions
• Key contact and maintains ownership of all program details from time of arrival to departure.
• General oversight of event to ensure company standards are met.
• Work with Sales Manager to be present at meetings and upon arrival.
• Prepare for and oversee all pre-convention meetings (internal and with clients).
• Pre-blocking guest rooms when necessary to meet client requests when available.

Post-Event

• Ensuring that all banquet checks are accurate post event
• Preparation of final billing and payment with accounting
• Final follow-up / thank you with client

Administrative

• BEO distribution
• Resume distribution
• Turnovers
• File management
• Misc. reports

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Directly assists customers as necessary, which may require moving of up to 15lbs.
• Conducts regularly scheduled update meetings with the Area Director of Catering and Conference Services
• Updating turnover worksheet with actual room pickup, food & beverage revenue and room rental fees to review with Director of Catering & Conference Services and the Area Director of Sales & Marketing for forecasting
• Overseeing special projects that contribute to the success of meeting planning (i.e. social tables; SOPs; reader board maintenance)

Specific Job Knowledge & Skills:

• Bachelor's Degree from a four-year college or university; and a minimum of three years of catering and/or convention services leadership experience
• Ability to analyze reports and develop and implement strategies to improve outcomes
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Ability to speak effectively to groups including customers and employees
• Proficient in Delphi FDC (preferred), including system setup, menu and items, BEOS and Banquet Checks
• Must speak fluent English
• Excellent oral and written communication
• Excellent organizational skills
• Proficient in Microsoft Word, Excel and PowerPoint
• May be required to work nights, weekends, and/or holidays.

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
• Stand, sit, or walk for an extended period or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Must be available to work variable days of the week to include weekends and holidays

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Pay range is $28.62 to $36.06 and are eligible for a Bonus Plan.

The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.