What are the responsibilities and job description for the Front Desk Agent position at Royal Sonesta?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Provide exceptional guest services by addressing inquiries, resolving complaints, and offering assistance as needed.
- Maintain knowledge of hotel amenities, local attractions, and services to provide recommendations to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
- Process payments and maintain accurate records of transactions.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Skills
- Strong hospitality skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and effective communication techniques.
- Experience with hotel management systems is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Knowledge of resort operations is a plus.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail in managing guest requests and documentation.
Join us in providing an unforgettable experience for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13