Senior Service Controller

Role: SeniorField Service Controller

Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday

Are you an experienced professional ready to lead and inspire a team? We're looking for a Senior Field Service Controller at our Croydon Service Centreto oversee and manage our field service operations with precision and excellence.

Key Responsibilities

• Leadership: Oversee and manage the service control operation, providing guidance and mentoring for junior service controllers.
• Customer Service: Be the first point of contact for customer calls, ensuring professional and effective communication at all levels.
• Field Service Coordination: Schedule and prioritise field service activities, manage job details, and ensure efficient workflow.
• Administration: Handle warranty and chargeable field repairs, manage documentation, and update systems with accurate information.
• Escalation Management: Handle major disruptions and make critical service control adjustments.
  
  
  

What We’re Looking For

• Proven experience in a similar role with strong customer service skills.
• Excellent planning and organisational abilities.
• Technical understanding of vehicle components.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work independently and as part of a team, with a focus on problem-solving and maintaining high output levels.
  
  
  

Our Employees Benefit From

• 25 days holiday plus Bank Holidays: this isbased on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
• Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
• Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
  
  
  

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

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