What are the responsibilities and job description for the Front Desk Clerk/Receptionist position at Royal Treatment: Pet Manor & Grooming Spa?
We are looking for an upbeat Front Desk Representative to undertake all receptionist and clerical duties at the desk of our lobby. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Primary responsibilities:
- Handling multi-line phones.
- Taking messages for upper management.
- Answer inquiries about company.
- Greet visitors warmly and make sure they are comfortable.
- Ensure lobby area is tidy and presentable.
- Hand out employee applications.
- Arrange appointments.
- Collect payment from clients
- Check, sort, and forward emails.
- Update appointment calendars.
- Answering questions and handling complaints
- Update client profiles
- Reach out to Veterinary offices to obtain correct immunization files for pets coming in.
Requirements:
· Proven experience as front desk representative, agent or relevant position
· Familiarity with office machines (e.g. fax, printer etc.)
· Ability to adapt to new computer software
· Strong communication and people skills
· Good organizational and multi-tasking abilities
· Problem-solving skills
· Customer service orientation
· High School diploma
About us:
At Royal Treatment, we are more than just a pet grooming service. We are a pet boarder, salon, and spa that goes above and beyond to make your pets feel amazing inside and out. From the moment a furry friend steps in the door, they are treated like royalty and are spoiled from head to paw.
We have separate dog and cat play areas to minimize stress and each visitor receives their own room for maximum relaxation. Our pet salon and spa offers an outdoor play area for our canine customers and an indoor activity wall for our feline friends. Whether a pet is staying with us for a few hours or for several days, they are sure to be comfortable and have fun during their visit.
Job Types: Full-time, Part-time
Pay: Up to $13.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you looking for full time or part time?
- Are you comfortable communicating with strangers in person and on the phone?
- Are you comfortable handling dogs and cats?
- If a customer yelled at you then what would you do?
- Are you at least 18 years old?
- If hired, what would your work schedule availability look like? We are looking for a candidate to be able to work either Saturday, Sunday, or both on a regular basis.
Education:
- High school or equivalent (Required)
Experience:
- Professional Pet Worker: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $13
