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Project Support Representative

Royston Plant
Royston, GA Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

Job Description

Revision Date : 07 / 2023 Classification : Non-Exempt

Title : Product Support Representative (PSR) Department : Field Services

Report To : Manager of Product Coordination Time : 1st

Location : Royston, GA

Position Summary (major areas of contribution) :

Royston LLC currently has an immediate opening for a Product Support Representative. This is an in office Non-exempt position. The successful candidate will report directly to the Manager of Project Coordination. This is an excellent opportunity to work in a friendly work environment with a team that is dedicated and passionate about the organization.

Essential Functions / Job Responsibilities :

Communications

  • Interact with Clients, Architects, Royston Management Team and other internal departments as required

o Generating and responding to emails

o Conducting, Interaction and participation in conference calls and meeting

o Professional phone etiquette

o Sense of Urgency in responsiveness

o Knowledge of Excel, Outlook, Power Point

Building Projects

  • Read & Interpret CAD Drawing
  • Verify Equipment List against Drawing and Scope of Work
  • Accounting basic principles
  • Assist Project Coordinator with updating Purchase Requisition Analysis
  • Verify Scope of Work against drawing and Equipment Summary
  • Assist Project Coordinator in verifying GC bid sheets against the drawing and scope of work
  • Purchase Order

  • Generate Purchase Order Request
  • Secure approval signatures
  • Use AS400 program to generate Purchase Orders
  • Proper File Management
  • Equipment Ordering

  • Provide equipment requirements to all supply vendors to include Royston Customer Service
  • Track all equipment shipments to ensure delivery schedules
  • Notify all Equipment Vendors and Royston of any delivery changes
  • Support the onsite installation teams in securing any additional or missing / damaged equipment
  • Pre -Construction Packages

  • Assist in building packages consisting of; (Drawings, Equipment lists and Scopes of Work) to the Construction Manager, Owner / Client, General Contractor
  • Revise Packages based on Pre-Con walks and send out install packages and other related construction documents per Project Coordinators direction
  • Punch Reports

  • Secure missing equipment per the Verification Report
  • Update the Punch Completion Photos on the Punch Reports
  • Provide daily / weekly updates to the master punch report and distribute as directed
  • Minimum Qualifications / Skills :

    Including Formal Training (courses, degrees, and credentials required) :

  • Proficiency in MS Office products
  • Communication Skills – professional etiquette in spoken and written word.
  • Ability to work within a team environment
  • Ability to work within deadlines
  • Experience (type and amount of experience required) :

  • High school diploma or GED required
  • Ability to read CAD drawings
  • AS400 experience
  • Requirements :

    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee will have prolonged periods of sitting at a desk and working on a computer. On occasion, employee may be required to stand; walk, use their hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies up to 20 pounds.

    Other Duties

    Please note this job description does not fully describe or provide a comprehensive list of all duties and responsibilities of the position. Duties and responsibilities, including essential functions, may vary amongst locations and / or individuals holding this job position and may be added or changed without notice.

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