What are the responsibilities and job description for the Collections Specialist position at RPC Company?
Collections Specialist/Negotiator
• Monday thru Friday: 9:00 am to 6:00 pm
• The pay rate is 20.00 an hour
• The job location is Richardson, Texas
• Temp to Perm.
Job Summary:
The Traditional Negotiations Specialist is a self-motivated and organized specialist building rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the client. The Negotiation Specialist will report to the Negotiations Manager.
Duties and Responsibilities:
• Negotiate with creditors, collection agencies, and attorney offices on behalf of our clients
• Effectively manage an open queue of accounts to consistently hit your monthly production expectation to meet department budgets
• Review clients account to determine funds necessary to complete settlement and payment of company fees in proper amount of time set forth by the department
• Manage the relationship between the Creditors and our business
• Calculate acceptable percentages for settlement according to guidelines set forth by department
• Maintain spreadsheet of all client settlements to track payments and letters
• Other duties as required to support department operations
Required Qualifications:
• High school diploma or GED (preferred)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines with little to no supervision
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
• Bilingual (Spanish) is a plus
