Front Desk Associate

Roswell Park Care Network is excited to announce an opportunity for a Front Desk Associate to join our team in Jamestown, NY!

As a trusted leader in oncology and specialty care within community physician practices, Roswell Park Care Network is dedicated to providing outstanding patient care and advancing innovative treatment solutions.

We offer an excellent benefit package:

• Medical Insurance via Highmark Blue Cross Blue Shield
• HRA - employer funded
• Dental Insurance and Vision Insurance
• 401(k) with company match
• Company paid life insurance, options for LTD, Critical Illness, Accident
• Generous Vacation and Sick time
• 11 Holidays
• Schedule is Monday through Friday

As a Front Desk Associate, you will be the first point of contact for clinic visitors and patients, ensuring a warm, welcoming, and positive experience. You will also provide vital clerical support to our providers by managing essential administrative tasks for the practice.

Responsibilities:

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Checks insurance eligibility and verification on every patient
• Collect and scan insurance and other required documents
• Confirms insurance eligibility and verification prior to scheduling new patient appointments
• New patient intake including entry into EMR
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Patient check-out
• Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Monitor’s voicemails and returns calls
• Creates reminder call and no-show report for Phone Tree
• Call no show appointments
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate’s referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers, other office staff, and billing
• Open and close the patient waiting room
• Utilize spare time in work related activities which contribute to the clinic's needs
• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual
• Obtains prior authorization for radiology when needed
• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
• Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed
• Update HealtheLink, as requested
• Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.
• Performs other related duties as assigned or requested

Knowledge/Skills/Abilities:

• Knowledge of medical terminology
• Exceptional multi-tasking skills, organizational skills and superb attention to detail
• Ability to maintain confidentiality of all medical, financial, and legal information
• Communication - listening, reading, verbal and written skills
• Attention to Detail – thorough in completing work tasks
• Integrity – Being honest and ethical
• Adaptability/Flexibility – Being open to change (positive or negative) and to considerable variety in the workplace
• Dependability – Being reliable, responsible, and dependable, and fulfilling obligations
• Stress Tolerance – Effectively managing a heavy workload; accepting criticism and dealing calmly and effectively with high-stress situations
• Achievement – Results-oriented, utilize strongest abilities
• Complex problem solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Judgment and decision-making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Time management – Managing one’s own time and guiding the time of others

Education/Experience:

• Must have customer service experience in an office, preferably with patients
• Successful completion of an accredited medical office assistant education program; or
• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
• High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.
• Must have experience working in Windows and with MS Office software