Demo

Director, Product Management

RPMGlobal
Bellevue, WA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/18/2025

JOIN THE AAA WASHINGTON TEAM!

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

WHO WE ARE

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy, and traffic safety for nearly 120 years. AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

RANKED AS ONE OF WASHINGTON’S 2024 BEST PLACES TO WORK by Puget Sound Business Journal

PRIMARY FUNCTION :

This role is responsible for leading AAA Washington's product management organization for the strategic portfolio of platforms. Responsible for guiding engagement with business stakeholders, technology experts, and leadership to develop roadmaps and lead the evolution of Agile programs.

ESSENTIAL DUTIES / RESPONSIBILITIES :

  • Leads product management efforts for strategic platforms, including CRM, digital self-service, data solutions, customer sales and service, and business automation.
  • Owns, drives, and supports the vision, strategy, roadmap, and development plans for enterprise and business-line specific solutions.
  • Collaborates with business and engineering teams to develop and maintain product roadmaps and release plans.
  • Devises and facilitates planning sessions and activities using appropriate Agile methodologies and frameworks.
  • Creates and manages prioritized backlogs to ensure continuous delivery of features and capabilities.
  • Manages resources for the IT PMO leading enterprise IT initiatives and ensures alignment with product development roadmaps and backlogs.
  • Engages with executives, business leaders, functional stakeholders, engineering, and development teams to drive product management initiatives.
  • Leads the Center of Excellence for agile programs and practices, helping the organization evolve its agile capabilities and maturity.
  • Ensures alignment of product management efforts with the strategic plan, annual operating plans, and business goals and objectives.
  • Leads teams of technical product managers and product administrators responsible for our strategic platform portfolio, and product owners responsible for serving our strategic business pillars spanning Sales, Service, Finance, People, and Customer Experience.
  • Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
  • Incorporates AAA’s vision, mission, and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision, mission, and values.

SUPERVISORY RESPONSIBILITIES :

  • Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.
  • Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning, monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems, and implementing change.
  • MINIMUM QUALIFICATIONS :

  • Bachelor’s degree in a related field or equivalent experience.
  • 8 years’ experience in product management.
  • 6 years’ experience in a leadership or management role.
  • PREFERRED QUALIFICATIONS :

  • Familiarity with SaaS and / or cloud-based solutions.
  • Hands-on experience with development and management of two or more product areas, including consumer-focused digital, business automation, CRM, data solutions, ERP, and customer experience.
  • Experience with the Salesforce ecosystem.
  • KNOWLEDGE, SKILLS, ABILITIES :

  • Expert product management skills, with a focus on strategic platforms such as CRM, digital self-service, data solutions, customer sales and service, and business automation.
  • Strong understanding of the Scaled Agile Framework and how to facilitate planning sessions and activities.
  • Excellence in leadership and management skills, with the ability to engage and collaborate with executives, business leaders, and cross-functional teams.
  • Ability to manage resources for an IT PMO and ensure alignment with product development roadmaps and backlogs.
  • Strong communication and interpersonal skills, with the ability to effectively engage and facilitate activities with diverse audiences.
  • Demonstrated ability to drive continuous delivery of features and capabilities that align with strategic plans and business goals.
  • SALARY RANGE :

    The salary range for this role is $134,900 – 175,325 and is based on experience.

    WORK ENVIRONMENT & PHYSICAL DEMANDS :

    The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

    OTHER :

  • Equipment used : Computer, phone, various virtual technologies and programs, other office equipment.
  • Travel : Rarely Travel.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

    DISCLAIMER :

    Position / Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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    Salary : $134,900 - $175,325

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