What are the responsibilities and job description for the Customer Service Representative position at RS&I Inc.?
Job description
RS&I is a long-standing and trusted distributor and Master Agent for a variety of Authorized Dealer programs in the United States. We provide training, sales support, and marketing assistance to Authorized Dealers who represent these major nationally-recognized brands and more:
- AT&T
- CenturyLink
- Windstream
- Brightspeed
- Dish
- HughesNet
- T-Mobile Home Internet
- Vivint
We are currently looking for a highly motivated Customer Service Representative (CSR). The CSR plays a key role on our sales team by providing legendary customer service to our dealers and sales team.
Pay/Benefits
- $14.00 to $17.00/HR DOE
- Medical, Dental, Vision, and Life insurance programs
- 401K retirement program with employer matching
- Paid vacation and sick leave
Qualifications
- Experience with Dish Network a PLUS!
- High School Diploma or equivalent, with one year of sales or customer service experience is preferred
- Excellent computer skills with knowledge in Microsoft and Windows operating systems
- Dependable and a team player
- Organizational Skills
- Time Management Skills
Essential Functions
- Communicate directly with Area Sales Managers and Authorized Dealers effectively and efficiently during onboarding process.
- Works directly with other departments to get satisfactory answers.
- Assist in the process of new dealer onboarding and documents.
- Fostering a positive and collaborative work environment focused on achieving common goals.
- Provide training and dealer support for the RS&I website
- Maintain accurate records.
- Ensure that all aspects of the onboarding process align with relevant regulations, industry standards, and company policies, maintaining a focus on compliance.
- Work diligently to identify solutions and resolve them efficiently.
- Any other task as assigned by manager
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $14 - $17
