Certified Virtual Trainer

Certified Virtual Trainer

Job Summary

As a Certified Virtual Trainer, you play a vital role in setting new and current Team Members up for success by leading engaging, interactive virtual training sessions. You represent Brinker International, and Chili's, ensuring that every new hire gains the knowledge and skills needed to deliver great food and great hospitality.
This role requires strong facilitation skills, adaptability, organization, and professionalism. In addition to virtual training, you will also assist with training material updates, cross-department collaboration, and live development sessions.

Key Responsibilities

Facilitate Engaging Virtual Training

• Lead high-energy virtual training sessions that keep new Team Members engaged and confident.
• Use interactive techniques, including role-playing, chat discussions, and games, to reinforce learning.
• Clearly communicate training content and adjust your approach to fit different learning styles.

Prepare & Support New Team Members

• Ensure all trainees have the necessary materials, resources, and access to training platforms.
• Help new hires understand not just the "how" but the "why" behind processes and brand standards.
• Provide coaching and encouragement to set them up for success.

Stay Organized & Accountable

• Take attendance, track participation, and follow up on trainee progress.
• Assist with updating training materials and keeping content relevant.
• Meet deadlines for administrative tasks, feedback reports, and training updates.

Support Additional Training & Cross-Department Collaboration

• Participate in live development sessions by assisting with training logistics, facilitation, and engagement.
• Work with cross-functional teams to enhance training content and share best practices.
• Support additional special projects and initiatives as needed.

Preferred Skills (Not Required, but a Plus!)

• Smartsheet & Google Sheets - Comfortable organizing and tracking training schedules, data, or projects.
• Class Content Writing - Ability to assist with updating and refining training materials.
• Outlook & Email Management - Professional communication and organization skills.

Qualifications & Requirements

• 2-5 years of restaurant experience preferred.
• Previous training or facilitation experience preferred.
• Strong virtual communication skills (clear speaking voice, engaging tone, ability to read the room).
• Comfortable using technology, including webinar platforms, Google Sheets, PowerPoint, and Outlook.
• Highly organized with the ability to track attendance, manage training materials, and meet deadlines.
• Professional, positive, and flexible mindset?able to collaborate across teams.
• Reliable transportation to the RSC, as all virtual facilitation will take place on-site.
• Spanish proficiency is a plus!

What Success Looks Like in This Role

? Trainees leave your sessions feeling confident and prepared.
? You stay organized and meet deadlines for training materials and reports.
? Virtual training sessions are engaging, interactive, and fun.
? You take initiative and contribute ideas to improve the training experience.
? You collaborate professionally with cross-functional teams to enhance training effectiveness.
? You adapt and problem-solve when challenges arise.