IT Specialist

Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.

We are seeking a skilled IT Specialist to support our RSC2 team in Tucson, AZ. This hybrid role will require both remote and on-site work to ensure seamless IT operations and end-user support. The IT Specialist will focus on maintaining and improving our IT infrastructure, supporting end-users with virtual desktops, device configuration, and providing deskside support for both corporate and BYOD (Bring Your Own Device) environments.

Key Responsibilities:

• Provide responsive, high-quality end-user and deskside support, including support for virtual desktops and physical devices (BYOD, laptops, Dell equipment, iOS/iPhone, and Droid).
• Manage and troubleshoot issues within the Microsoft O365 and Azure environments, including user access, configuration, and application support
• Implement and adhere to NIST 800-53 security controls, ensuring all devices and systems align with the latest federal compliance and cybersecurity standards.
• Configure and maintain end-user devices, ensuring compatibility and security for a variety of operating systems and device types.
• Utilize ITIL principles to effectively manage incidents, problems, and service requests, continuously improving service quality and user satisfaction.
• Conduct proactive monitoring and maintenance of IT systems to optimize performance and mitigate potential issues.
• Collaborate with other IT team members to implement technology upgrades and enhance system reliability and security.
• Support knowledge-sharing and training for end-users on IT best practices, especially in device security and efficient use of supported software.

Qualifications:

• Security Certification: CompTIA Security CE or equivalent (required)
• Experience: 2-4 years of relevant experience in IT support or systems administration
• Technical Skills: Familiarity with Microsoft Office 365, Azure, NIST 800-53 security framework, ITIL, virtual desktops, and device configuration
• Device Knowledge: Skilled in configuring and supporting BYOD, laptops, Dell hardware, iOS/iPhone, and Android devices
• Communication Skills: Strong verbal and written communication skills to interact with end-users and team members effectively
• Problem Solving: Excellent troubleshooting skills with a proactive approach to identifying and resolving issues

Core Hours: 0700-1500 (Local Time)

Work Location: Tucson, AZ

Employment Type: Full-time, Salary-Exempt

Benefits Package: We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex,?sexual orientation, gender identity,?national origin, disability, veteran status,?or any other?protected characteristic.