Managed Security Services - Service Delivery Lead

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

In order to address the most critical needs of our clients, RSM US LLP established the Security and Privacy Services group over two decades ago, comprised of more than 250 professionals dedicated exclusively to serving the cybersecurity needs of our clients. This group includes experienced consultants located across the global – North and Central America as well as Southeast Asia – focused on helping clients with preventing, detecting, responding and recovering from cybersecurity threats that may affect their critical systems and data. We serve a diverse client base within a variety of industries, and our services teams are relied upon to provide expertise within areas of security testing, architecture, implementation, governance and compliance, digital forensics and managed security.

We are seeking individuals with both broad and deep managed security services (MSS) experience and skills to join our team and help continue driving RSM’s MSS offering to clients in a variety of industries and geographic locations. Successful candidates will have solid working knowledge of managed services, an understanding of client service delivery, experience with leading security vendor products and solutions, and cloud technology as well as experience leveraging this knowledge to benefit organizations.

The MSS Service Delivery Leads (SDLs) drive our service delivery activities across a client portfolio. Selected candidates will manage multiple clients and coordinate service delivery activities with a geographically disbursed team of technical MSS professionals, ensuring quality customer service delivery from internal team members to a designated client base. These individuals are responsible for supporting the overall MSS vision and strategy, including the focus on developing and expanding the portfolio of products and services that are available to clients.

As a leader within the MSS practice, the SDL is also responsible for developing strong working relationships with clients built on understanding their businesses and challenges. Successful candidates work to identify, pursue and help close opportunities with both existing and new clients as well as provide subject matter knowledge support to pursuit teams. Working in a mutually respectful team environment that helps our professionals perform at their best and integrate their career with their personal life. SDL candidates typically have over 4 years of experience and exhibit character traits in the following areas:

• Executing on the short and long-term vision for the MSS practice
• Training and mentoring managed security team members
• Bridge communications with the sales teams, partners/principals and directors of different groups and service lines to incorporate managed security services in large and complex client environments and daily operations
• Provide consolidated reporting for managed security services to mid-level client staff members, including security and information technology (IT) managers and directors
• Periodically present on the state of operations and future direction of the managed security services to the client sponsors
• Coordinating client and MSS analyst teams, along with resource allocation and pipeline of work and client deliverables and development of internal collateral
• Speaking confidently to clients regarding leading practices in security operations, incident response, vulnerability management and automation
• Work with the various RSM teams to launch offerings, drive cross-selling and upselling across offerings and promote business as it relates to the managed security services (MSS) practice
• In conjunction with business developers and account managers, bid on, propose and close practice related deals, as well as introduce other service lines into your accounts
• Work with the RSM recruiting team to attract the resources required to achieve MSS practice goals

Required Qualifications:

• 4 years of supporting client engagements operating in the cloud and on premise focused on cyber security and IT projects
• Proven success onboarding and supporting simple to complex enterprise managed security/IT solutions for a variety of organizations. Guiding and mentoring clients through the entire process
• Strong interpersonal skills and client relationship management experience
• Demonstrated personal accountability and successful ownership of a client portfolio
• Budgeting and workforce forecasting experience
• Knowledge of market trends as well as experience promoting product and solution offerings
• Experience assisting with client sales opportunities in managed security
• Experience serving complex architectures and environments (cloud, on-prem or hybrid)

Experience with and/or working knowledge of the following platforms is preferred:

• Previous experience working in a managed service organization
• Productivity suites such as ServiceNow, Microsoft 365, etc.
• Leading security incident and event management (SIEM) technologies such as elasticsearch, Logstash, and Kibana (ELK), Splunk, Sentinel, etc.
• Common cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
• Well known endpoint detection and response technologies such as Carbon Black, CrowdStrike, Defender, etc.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status ; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here .

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.