IT Help Desk Technician Level 1

Responsibilities and Duties

• Learn/Interact with our Helpdesk systems, Endpoint Management Tools, and Documentation system.
• Receive systems from customer that might need minor hardware repair and re-imaging.
• Exceptional customer service skills with a professional phone etiquette
• Take support calls and call center escalations.
• Troubleshoot workstation and laptop operating systems (Window 10/11).
• Troubleshoot Microsoft Office apps.
• Help user’s setup email, desktop shortcut, printers.
• Work with the acquisition team when applicable when onboarding new customers and locations.
• Network troubleshooting
• Help when asked with equipment stock and inventory.
• Must have patience to work with customers remotely that do not understand computers.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment

Qualifications and Skills

• High school diploma or GED
• Demonstrated knowledge of all Windows Desktop Operating systems, Microsoft Applications/Office , Windows Server, and security practices.
• Minimum 1-2 years’ experience as an IT help desk technician, or equivalent demonstrated skill levels.
• Hands-on troubleshooting experience with Windows 10 & 11, MS Office, etc.
• Knowledge of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring infrastructure.
• Strong PC and troubleshooting skills
• Strong knowledge of Physical Network Connectivity, hardware, PCs, Laptops, Network Cards, and RAM
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• Ability to work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who is able to work with minimal amount of supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Ability to self-start and be versatile in a dynamic environment
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Ability to work a rotating on-call shift

PREFERRED QUALIFICATIONS:

• CompTIA A
• Cisco CCNA
• Microsoft MS100 and/or MS101

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $18 - $24