What are the responsibilities and job description for the Customer Success Manager position at RTA: The Fleet Success Company?
Description
Do you have a knack for understanding clients' needs to solve challenges quickly? Do you love working with people to help them achieve their desired outcomes? If so, keep reading…
The customer success team at RTA is looking for an Customer Success Manager AKA Fleet Software Sensei. As a Customer Success Manager for dedicated accounts, you’ll take the wheel of each customer’s post-sales journey, guiding them with expert product knowledge, strategic planning, and top-notch project management. You’ll build strong, lasting relationships while staying in the fast lane, offering tailored recommendations that help customers accelerate their business objectives. By cruising through personalized interactions via office hours, webinars, and direct channels, you'll ensure each customer feels like a VIP. You'll proactively spot any churn risks and work with your team to keep things running smoothly. Partnering with Account Executives, Customer Success Engineers, and Technical Consultants, you’ll create seamless customer experiences, while analyzing data to design engagement strategies that drive success. Proactive campaigns will keep your customers in the know, ensuring they’re always up to speed with the latest product capabilities. Ready to steer your accounts toward success and full throttle growth?
Someone Who
What We’re Looking For
Qualifications
OK, the boring HR part of the job posting that looks like every other posting out there, but it’s necessary:
We are really looking for people who are ideal team players, with an intensity around customer service, and a passion for education and growth.
Total compensation for the role is between $70k and $85k, depending on experience. This is a full time, in office role.
About Us
RTA was established in 1979 and has the reputation of providing the best customer service in the market. Our mission is to bring clarity, confidence, and peace of mind to Fleet Managers, by empowering them to save time, decrease costs, and make our roadways safer. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.
Recently, RTA was certified a Great Place to Work by the industry experts. Check out our ratings on the Great Place to Work website by searching RTA Fleet Management.
If all of this sounds like you, and your type of company, then click apply!
Do you have a knack for understanding clients' needs to solve challenges quickly? Do you love working with people to help them achieve their desired outcomes? If so, keep reading…
The customer success team at RTA is looking for an Customer Success Manager AKA Fleet Software Sensei. As a Customer Success Manager for dedicated accounts, you’ll take the wheel of each customer’s post-sales journey, guiding them with expert product knowledge, strategic planning, and top-notch project management. You’ll build strong, lasting relationships while staying in the fast lane, offering tailored recommendations that help customers accelerate their business objectives. By cruising through personalized interactions via office hours, webinars, and direct channels, you'll ensure each customer feels like a VIP. You'll proactively spot any churn risks and work with your team to keep things running smoothly. Partnering with Account Executives, Customer Success Engineers, and Technical Consultants, you’ll create seamless customer experiences, while analyzing data to design engagement strategies that drive success. Proactive campaigns will keep your customers in the know, ensuring they’re always up to speed with the latest product capabilities. Ready to steer your accounts toward success and full throttle growth?
Someone Who
What We’re Looking For
- Practices Extreme Ownership.
- Knows how to ask next level questions to get the "Why" behind the "What" and isn't afraid to ask the questions to dig deep for understanding.
- Feels at home working as a member of our Customer Success team. This means they aren’t afraid to mix it up or be held accountable by their team.
- Loves to read, learn, grow, and stretch themselves. Bonus points for each book they’ve read by Patrick Lencioni.
- Thinks of themselves less, while not thinking less of themselves.
- Rolls up their sleeves to get in the product and learn all the nooks and crannies.
- Is comfortable working with clients via phone and zoom meetings.
- Has 2 years of Customer Success Experience.
- Experience in a SaaS environment with B2B customers.
- Is a master of retention, renewals, and upsells, keeping the customer journey in the fast lane.
- Is a pit crew pro—able to train, advise, and rev up clients to get the most out of the product.
- Has a track record of overachieving goals—you’ve crossed the finish line in style.
- Is a relationship builder with excellent attention to detail, ready to steer cross-functional teams toward success.
- Can handle post-sales pit stops with ease, ensuring a smooth ride from start to finish.
- Keeps an eye on the churn radar, working with the team to avoid any breakdowns.
- Analyzes the customer data engine, suggesting strategies to keep clients cruising toward success.
- Fleet management experience.
- Customer Engagement: Build and maintain strong relationships with clients to understand their goals and challenges, ensuring a deep understanding of their business needs.
- Product Expertise: Develop a comprehensive knowledge of our products and services to effectively guide customers on best practices and solutions.
- Proactive Problem Solving: Anticipate customer needs and proactively address potential issues, ensuring a seamless customer experience.
- Customer Advocacy: Act as a customer advocate within the organization, collaborating with cross-functional teams to drive customer success and satisfaction.
- Hungry for Success: Demonstrate a relentless pursuit of customer success, consistently seeking opportunities to exceed expectations and drive value.
- Humble Approach: Approach challenges with humility, actively seeking feedback, and continuously learning to improve both individual and team performance.
- Smart Decision-Making: Use of emotional intelligence to analyze issues, evaluate potential solutions, and create and implement a plan.
Qualifications
OK, the boring HR part of the job posting that looks like every other posting out there, but it’s necessary:
- At least 2 years of work experience in either Fleet Management OR At least 2 years’ experience working in a SaaS organization in a customer facing role.
- Basic proficiency in MS office products and CRM Software
- Excellent verbal and written communication skills
- Self-motivated and self-directed while also being team oriented
- Good follow-up skills, adaptability to process changes, and a strong sense of ownership.
We are really looking for people who are ideal team players, with an intensity around customer service, and a passion for education and growth.
Total compensation for the role is between $70k and $85k, depending on experience. This is a full time, in office role.
About Us
RTA was established in 1979 and has the reputation of providing the best customer service in the market. Our mission is to bring clarity, confidence, and peace of mind to Fleet Managers, by empowering them to save time, decrease costs, and make our roadways safer. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.
Recently, RTA was certified a Great Place to Work by the industry experts. Check out our ratings on the Great Place to Work website by searching RTA Fleet Management.
If all of this sounds like you, and your type of company, then click apply!
Salary : $70,000 - $85,000
