Demo

KYC Operations Lead

RTA US
San Francisco, CA Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 6/3/2025

Job Description

Job Description

Russell Tobin's client, an American online marketplace company, is hiring a Remote KYC Operations Lead

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Employment Type : Contract / Remote

Location : Remote

Duration : 6 months with possible extension or conversion

Pay range : $54 / hr - $57 / hr

Schedule : Mon – Fri

Job Description

The KYC / KYB Operations Lead will oversee and drive a focused remediation initiative to address gaps in the Know Your Customer (KYC) / Know Your Business (KYB) program, ensuring adherence to regulatory standards. This role requires deep knowledge of onboarding and ongoing monitoring of legal entity customers, particularly those with complex organizational structures requiring detailed identification and verification.

The individual will be responsible for managing the day-to-day KYC / KYB operations, ensuring that both legacy and new customer onboarding, as well as future periodic reviews, are conducted in compliance with global regulatory requirements and internal policies. The role involves working with various teams performing KYC reviews, managing escalations, and liaising with stakeholders to uphold compliance standards. Additionally, the KYC / KYB Operations Lead will focus on process improvements, managing workflows, and ensuring the highest level of due diligence in customer verification processes.

Key Responsibilities

Team Leadership & Development :

  • Lead, mentor, and develop a team of KYC / KYB analysts, ensuring performance objectives are met.
  • Provide training, guidance, and support to ensure the team understands KYC / KYB policies and procedures.
  • Set and monitor team KPIs to maintain high productivity and quality standards.

KYC / KYB Operations Management :

  • Oversee onboarding and periodic review processes for existing customers to ensure compliance with AML, CTF, and KYC regulations.
  • Handle complex cases, providing escalation support as necessary.
  • Process Improvement :

  • Review and enhance existing KYC / KYB processes and procedures to increase efficiency and mitigate risk.
  • Collaborate with technology teams to automate processes and implement new tools and systems where appropriate.
  • Assist in mapping account structures for large-scale business customers.
  • Compliance & Risk Management :

  • Work closely with Compliance and Risk teams to ensure KYC operations adhere to regulatory requirements and internal risk policies.
  • Provide regular reports to senior management on KYC operations, highlighting key risks, trends, and areas for improvement.
  • Stakeholder Collaboration :

  • Collaborate with internal teams such as Legal, Compliance, Sales, and Risk Management to ensure seamless customer onboarding and reviews.
  • Communicate effectively with external stakeholders, including regulators and auditors, as required.
  • Benefits that Russell Tobin offers :

    Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

    Salary : $54 - $57

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