What are the responsibilities and job description for the Program Support Specialist position at RTA US?
Russell Tobin's client, an American drug wholesale company, is hiring a Remote Program Support Specialist
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Employment Type: Contract/Remote
Location: Remote
Duration: 3 months with possible extension or conversion
Pay range: $16/hr - $18/hr
Schedule: Mon – Fri (30-40 Hours per Week)
What You Will Be Doing
Customer & Quality Services
Prior Authorization Form Mapper and Fax Processor
Under the general direction of the Manager – Customer & Quality Services, this role is responsible for ensuring a seamless Prior Authorization experience for customers.
Primary Duties and Responsibilities:
- Learn to navigate internal software and proactively understand the Prior Authorization build process.
- Gain proficiency in the fax processing system and related tasks.
- Maintain consistency and accuracy in Prior Authorizations by adhering to established team standards and procedures.
- Ask clarifying questions when instructions are unclear.
- Manage daily responsibilities by prioritizing tasks efficiently.
- Complete assigned work accurately and on time.
- Identify and propose process improvements to enhance workflow or improve the experience for prescribers.
- Develop subject matter expertise in back-end Prior Authorization build processes, ensuring confidence and knowledge in system capabilities.
Minimum Skills, Knowledge, and Abilities:
- Strong problem-solving skills.
- Ability to work independently and collaboratively.
- High attention to detail.
- Adaptability and ability to multitask in a dynamic environment.
- Willingness to seek feedback and continuously improve.
- Experience in the medical industry is a plus.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Salary : $16 - $18
