What are the responsibilities and job description for the Program Support Specialist position at Sunrise Systems, Inc.?
Job Title : Program Support Specialist
Job ID : 25-05820
Location : Madison, WI
Duration : 03 months on W2 contract.
Schedule Hourly : 30-40 Hours per Week
Customer & Quality Services
Prior Authorization Form Mapper and Fax Processor
What you will be doing
Under the general direction of the Manager – Customer & Quality Services,
responsible for creating a seamless Prior Authorization experience for
Client customers.
PRIMARY DUTIES AND RESPONSIBILITIES :
- Learns how to navigate Client software and takes a proactive approach to learning the Prior Authorization build process.
- Learns how to navigate and perform tasks within FEW (Client's fax service)
- Ensures the consistency and maintainability of existing Prior Authorizations by following team standards / procedures
- Acts as an inquisitive member of the team when unclear on instructions
- Keeps a daily list of responsibilities, organized from highest to lowest priority
- Completes assigned tasks efficiently and on time
- Presents ideas and solutions to streamline the build process or deliver a better experience for our prescribers
- Acts as Subject Matter Expert (SME) over back end Prior Authorization build processes. The goal is that the role can speak knowledgeably and confidently about our abilities within the software.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :
