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Staff Systems Engineer, Integrated Knowledge Management

RTA US
San Francisco, CA Temporary
POSTED ON 3/5/2025
AVAILABLE BEFORE 6/3/2025

Job Description

Job Description

Job Title : Staff Systems Engineer, Integrated Knowledge Management

Location : San Francisco, CA 94103 (Remote)

12 months Contract (potential to extend)

Pay : $100$110 / Hr on W2 (depends upon experience)

Duties :

  • As a Staff Systems Engineer on the Integrated Knowledge Management team, you will be in charge of developing content author facing solutions in the Contentstack CMS to scale and optimize knowledge & content creation across all of client.
  • You will be involved in the creation of the next generation of content authoring functionality, including integration with GenAI based content creation and analysis tools.
  • You will closely collaborate with engineering, ML / AI, product, content, data science and operations teams to ensure client’s team of content authors meet the ever evolving needs of Client’s Community Support Platform in the most efficient way possible.

A Typical Day :

  • Lead the scoping, technical requirements, architecture, and the implementation of new features and functionality.
  • Analyze data, build hypotheses, experiment, learn and iterate to improve client’s content authoring and delivery experience.
  • Leverage your knowledge as a Contentstack subject matter expert as you collaborate with cross-functional working groups (frontend / backend / ML engineers, design, product and operation teams) to design and build the next generation of AI powered support products.
  • Mentor other engineers in Contentstack best practices.
  • Advocate and participate in efforts to advance client’s engineering processes and technical foundations.

    • Skills :

  • 3 years of proven industry experience in building and maintaining custom content author facing tools, workflows, automations, and integrations in the Contentstack CMS.
  • Expertise for large-scale content data analysis, updates, and reporting, with the ability to handle and process large volumes of data efficiently using scripting languages such as Python.
  • Proficiency in full stack engineering : JS, Typescript; one or more backend JVM languages (Java / Kotlin / Scala etc).
  • Proven expertise in building and maintaining high-performance, scalable and fault-tolerant internal tooling functionality.
  • Comfortable navigating ambiguity and ownership of problem definitions.
  • Ability to drive alignment, manage projects, and effectively collaborate with stakeholders.
  • Bonus] Industry experience in development of end-to-end Machine Learning products.

    • Education :

  • 9 years industry engineering or systems integration experience.
  • BS, MS or PhD in CS or related field.

    • Benefits Info

    Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

    Salary : $100 - $110

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