Business Support II

At the Regional Transportation District of Denver, CO (RTD) our mission is to meet our constituents' present and future public transit needs by offering safe, clean, reliable, courteous, accessible and cost-effective service throughout the District. We look for candidates to join our team in creating a legacy for current and future generations.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position performs a wide variety of administrative tasks that are complex in nature where considerable judgement, analysis and initiative are required in resolving problems and making recommendations. Assignments are received in the form of results expected.

Duties & Responsibilities:

ESSENTIAL:

• Performs a variety of complex tasks to relieve supervisor of routine operational and administrative details by managing, organizing, prioritizing, completing and/or delegating work and making decisions when appropriate and within established guidelines and policy.
• Provides requested information for operational and technical reports by researching departmental files and records; recording, retrieving data, compiling data/statistics and organizing and presenting information in professional format, which may include tables, charts and graphs.
• Performs administrative functions such as calendar scheduling, correspondence, travel arrangements, incoming and outgoing telephone calls, filing, developing presentations, meeting agendas and meeting minutes with particular emphasis on supervisor needs.
• Serves as liaison and represents the department on various issues with internal and external stakeholders.
• Manages and oversees documents for assigned area, ensuring the proper documents are created and signed, that all data is accurate and that documents are stored and backed up and any retention policies are followed.
• Assists supervisor with development and monitoring of assigned budgets.
  

OTHER:

• All job-related duties as assigned.

Qualifications:

• An Associate’s degree in business support or administrative services preferred.
• A minimum of four years of progressively responsible administrative experience supporting executive or senior management level personnel.
• Proficiency in basic math.
• Knowledge of budget processing techniques
• Ability to communicate effectively orally and in writing, with good customer service skills, and the use of proper spelling, grammar, and punctuation.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• Proficient with Microsoft Office Suite.
• Proficient with Outlook.
• Ability to use sound judgment and maintain confidentiality.
• Ability to communicate effectively, orally and in writing.

OR

• An equivalent combination of education, experience, knowledge, skills, abilities.
  

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and color vision.
• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
  

CORE COMPETENCIES : ADMINISTRATIVE

SAFETY: Promotes safety as agency’s number 1 priority in decision-making, reporting, learning, mitigation and follow-up. Zero tolerance for unsafe conditions or acts. Promotes continuous improvement of safety culture.

COMMUNICATION (E): clear and concise verbal and written communication, polite and respectful of others, verifies understanding

CUSTOMER SERVICE ORIENTATION: treats all customers as #1 priority, views all staff as internal customers, assists customers without prompting, acts pro-actively on behalf of the customer, focuses on customer satisfaction

WORKLOAD MANAGEMENT (E): prioritizes tasks and requests for assistance, timely completion meeting deadlines, detail oriented

ETHICS AND INTEGRITY: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.

JOB SPECIFIC COMPETENCIES

FLEXIBILITY: able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities

RESPECTFUL: values others’ opinions; treats others courteously

UNDERSTANDING COMPANY POLITICS: identifies decision makers and decision-making processes; works within formal and informal structure of the organization; works with political and power relationships in the organization

CAREER MAP
Based on job performance, experience and education the next step on the career map for this position may be:

Executive Assistant

Pay Grade/Code: NEF

Salary Range: $48,377 - $56,915 - $65,452

Reports To: See Organizational Chart for Reporting Structure

RTD is an Equal Opportunity Employer, please see our EEO policy [https://www.rtd-denver.com/sites/default/files/files/2019-10/RTD-EEO-policy-statement-2019_0.pdf]