What are the responsibilities and job description for the Operations Support Specialist position at Ruan Transportation Management Systems?
Region level team member providing support to various accounts and on-site managers in such areas as training, employee and process assessment, project management, operational and financial analysis and continuous improvement initiatives. Provide on-site account support as needed throughout the region.
Responsibilities:
Responsibilities:
- Monitor Key Performance Indicators for each operation and assist in the development of action plans to improve performance.
- Provide on-site operation support as needed. Extended periods of travel may be required.
- Evaluate and support the development of the on-site staff in such areas as but not limited to employee on-boarding, efficient utilization of business computer systems, operational effectiveness, process efficiencies, financial acumen, customer engagement methodologies and continuous improvement initiatives. Conduct remedial and new team member training.
- Manage and support a variety of projects and initiatives that impact customer, operation and team member performance.
- Monitor and evaluate compliance with R2.0 standards. Provide remedial training as necessary.
- Lead, monitor and report progress for continuous improvement efforts impacting an individual operation, customer or a region.
- Actively promote and support employee safety programs, policies and initiatives. Ensure compliance with all safety program and protocols as well as federal, state and local regulations.
- Perform other job-related duties and special projects as required.
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