What are the responsibilities and job description for the RQ08452 - Specialized IT Consultant - Intermediate position at Rubicon Path?
Job Details
Job Description
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement.
SkillsExperience and Skill Set Requirements
Public Sector Experience 5%
2 years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Technical Skills
Knowledge and Skills/Experience: 45%
Microsoft Great Plains 2016, 2018
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
Logibec Quadrant Workforce
Payroll Certification
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point
Service Management Skills 30%
Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Experience with Footprints Ticketing Application
Management and Communication Skills 20%
Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving, and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
MUST HAVES:
Logibec Quadrant Workforce
Payroll Certification
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
