Office Manager - Reentry Success Center, Richmond

Office Manager

The Office Manager reports to the RSC Site Manager and is responsible for cultivating the RSC community – participants, partners, and staff, and ensuring smooth programmatic operations.  As the site’s lead administrative support staff, the Office Manager is responsible for the supervision and development of other clerical staff and provides general oversight and support for various administrative functions including scheduling, record keeping, general reception, inventory monitoring, mailing, etc. The Site Manager must be knowledgeable and have experience working with or providing general administrative support to multi-disciplinary teams, multi-service centers, or similar collaborative service delivery environments.  The Office Manager may at times be required to work evenings and on weekends. Alameda County residents and formerly incarcerated individuals are strongly encouraged to apply.

RESPONSIBILITES:

• Cultivate a welcoming environment and therapeutic learning community for staff, visitors and partners. Oversee all lobby and reception services, including call management, message and mail routing and appointment management;
• Manage the administrative activities of the office including data entry, file and document management, supportive service processing, invoice and expense reconciliation.
• Monitor and coordinate the use of office areas and equipment, and other resources needed by the site for efficient and effective operations.
• Maintaining positive working relationships with co-located providers, public safety government agencies, local stakeholders, and other users and beneficiaries of the office’s activities and services. 
• Effective onsite supervision and professional development of entry-level clerical roles including receptionists, volunteers, transitional employment and temporary workers supporting the site functions.
• Ability to demonstrate a proficient understanding of Trauma Informed Care, Motivational Interviewing, Cultural Responsiveness, and Coaching.
• Respond to programmatic challenges as they arise and communicate with contract partners (including Alameda County Probation Department, donors, and vendors) on the administrative activities of the office. 

COMPETENCIES:

• Associates degree preferred, three years of progressively responsible office management or 
  similar experience, two of which involve the supervision of direct reports
• Proven office management skills, including supervision of direct reports.
• Excellent organizational and multi-tasking skills.
• Strong interpersonal, teamwork, oral and written communication skills.
• Proficiency with MS Office 365, Salesforce and desktop publishing software required.
• A valid CA driver's license, clear driving record and proof of current personal vehicle insurance is required for recurring errands in support of the office.

ORGANIZATIONAL COMPETENCIES: In addition to the responsibilities described above, all employees are 
expected to achieve and display mastery of Rubicon’s various competencies: 

Universal Competencies:

• Accountability
• Communication
• Service Quality
• Proactively furthering equity, justice and inclusion

Leadership Competencies:

• Building effective teams
• Developing others
• Manage vision and purpose
• Managerial courage

COMPENSATION:

• $23-27/hour
• Medical, Dental and Vision health plans. Kaiser and Sutter Health options.
• Paid vacation and sick leave, 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Year’s.
• Employer sponsored and matched retirement plan. 

About Rubicon

An $18M non-profit Rubicon, provides direct services at eight locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.

Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.

Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. 

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.

Salary : $23 - $27