What are the responsibilities and job description for the Front Desk Agent-Swing Shift position at Ruby River Hotel, Spokane, WA?
We are looking for a part time desk associate for 3pm-11pm. This position will likely move to full time in March 2025
Hotel Front Desk experience preferred.
(weekends are required)
Job Description
Position Summary: Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.
Essential Functions:
· Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
· Ensure special guest requests are communicated, noted and fulfilled.
· Listen and respond to guest inquiries in a positive and friendly manner.
· Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
· Answer telephones promptly and courteously. Route calls appropriately.
· Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
· Perform all other duties as assigned.
· Conduct self in a professional manner at all times.
Qualifications:
· High school diploma or GED.
· Possession of government required licenses or certificates.
· Basic math skills
Ability to:
· Handle many tasks at one time and work well under pressure.
· Work with minimal supervision.
· Maintain a professional appearance at all times.
· Work as part of a team.
· Communicate effectively.
· Receive and follow both verbal and written instructions.
Must be available to work weekends. Strong history of dependability and attendance required.
Job Type: Part-time
Pay: From $16.75 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Application Question(s):
- What would hinder you from taking this position?
- Can you work weekends and holidays?
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $17