Senior Program Manager

Campbell, Silicon Valley, San Francisco Bay Area · Full Time

Named by Bloomberg as one of the 50 Most Promising Startups in 2017, Rulai is a team of proven researchers, engineers and product managers with extensive track records in AI development. Our team members have unique expertise, building AI platforms and technologies for Facebook, Google, Microsoft, IBM, Baidu and Alibaba as well as leading award-winning academic research. Collectively, we have made pioneering contributions to natural language processing, deep learning and personalized recommendation systems. We are backed by top tier VCs. 

 

This role is mainly focusing on the program management, leading and managing our solution delivery projects while owning and implementing strategies to standardize methodologies throughout the entire company. This is a high impact, high growth position within a rapidly growing, innovative AI company.

Responsibilities:

·       Learn and understand deeply about the core product features via training and working on customer projects

·       Manage all executional aspects of assigned projects including timeline, deliverables, resources and day-to-day project-related activities; Ensure project success and timeline while adhering to project budget

• Work closely with development and design teams to facilitate the product development, ensure the prompt execution according to the product roadmap and manage the produce release timelines and resource planning process
• Be a strong customer advocate and nurture a healthy working relationship with customers and partners, deliver QBR and own other customer success related aspects

·       Resolve impediments and blockers while proactively managing workflow through effective sprint planning

·       Maintain working knowledge of Project Management software/tools while adhering to Project Management best practices

 

Requirements:

●      5 years of relevant project management leadership experience

●      Experience working and leading teams in SCRUM & Agile methodologies

●      Strong communication skills, especially when working with cross functional teams

●      Demonstrated ability to lead and manage team or executional resources autonomously

●      Passion for driving and implementing process improvement

●      Solutions-oriented approach to solving complex problems and challenges while maintaining optimism and practicality

●      Knowledge of AI platforms and tools (IBM Watson, Google DialogFlow, Microsoft Azure Bot Services etc.) is a big plus

●      Prior experience in Enterprise SaaS space is a big plus  

About Rulai

Silicon Valley-based Rulai delivers AI virtual assistance that reduces sales and support costs, increases sales conversion rates and improves customer experience with quick, always-available, chat-and SMS-based, human-like conversational engagement.  These smart agents, driven by Rulai Natural Language Understanding (NLU) and Deep Learning  technologies, enable brands to handle their growing customer interaction volume faster and more efficiently by answering customer questions, completing tasks and learning from live agent<>customer interaction.  Rulai Virtual Assistance complements live support with seamless escalation to human agents when desired or required for more complex issue resolution. Rulai solutions are developed and supported by a team of award-winning computer scientists and engineers widely considered to be among the world’s leading experts in the field of Machine Learning.

Like a typical Silicon Valley start-up’s, we are made of a group of highly motivated and smart/creative talents. We enjoy solving challenging and meaningful problems(the really hard ones).  We take great pride in building our product and enabling our customers for greater success in doing their businesses. Together as a team, we are poised to disrupt the enterprise customer service space and hence serve consumers like you to have a much smoother and enjoyable customer service experience.

 

Last but not least, we also offer some nice perks such as free lunches and drinks(our kitchen is regularly stocked with cool snacks and beverage), a massage chair in office, paid time off, 401k and good medical/dental benefits.